First Party Collections

AllianceOne Inc; Maumee (OH); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

401k benefit after 90 days

Paid time off

Job summary

AllianceOne Inc. in Maumee, OH is hiring for a First Party Collections role at our Maumee location.

You will handle daily collections on consumer card, commercial card, and loan lines, aiming to recover past-due amounts while ensuring quality and compliance to deliver an excellent customer experience. The role is onsite at 1684 Woodlands Dr, Maumee, OH 43537 with training and regular hours from 10 AM to 7 PM, Monday through Friday.

Qualifications

• Communicate effectively both written and verbal, tailor communications to audience.
• Professional Demeanor with patience, composure, and client service attitude.
• Service-oriented, empathetic approach to client needs.
• Strong problem solving and decision making skills.
• Ability to handle multiple projects and tasks in a changing environment.
• Self-starter with initiative to improve processes and assist others.
• Strong planning, scheduling and organizational skills.

Responsibilities

• Manage daily caseload of customer accounts to collect past-due amounts.
• Maintain high quality and compliance to provide an exceptional customer experience.
• Communicate effectively with customers and internal teams to resolve issues.
• Help optimize collection processes and meet performance targets.

Skills

Clear communication

Professional demeanor

Client service

Problem solving

Multitasking

Planning/scheduling

Organizational skills

Initiative

Attention to detail

Job description

First Party Collections page is loaded## First Party Collectionslocations: Maumee, OHtime type: Full timeposted on: Posted Yesterdayjob requisition id: R26\_0000000028**Now is a great time to join AllianceOne!** As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience.**Job Description:**## We are currently hiring for First Party Collections in our Maumee, Ohio location!This is a first party collections program centered on providing collections services for consumer card, commercial card, and consumer loan lines of business. Collectors on this program will manage a daily caseload of customer with the objective of collecting past due amounts while maintaining high performance in Quality and Compliance to provide an exceptional customer experience.**Pay: $17/hour****Location:** **1684 Woodlands Dr, Maumee, OH 43537 (Onsite)****Training Hours: Monday through Friday 10AM - 7PM****Hours of Operation: Monday through Friday 10AM - 7PM****Benefits:**Our comprehensive benefits include, but are not limited to: Health Insurance (Medical/Dental/Vision), HSA/FSA plans, Generous Paid Time Off package, EAP, 401k after 90 days and much more! You will be eligible for Health benefits on the first of the month following your hire date, or coincident to your hire date if you were hired on the first of the month.**Qualifications:*** Communicate effectively both written and verbal, tailor communications to audience, actively listen and follow-up with questions and updates to involved parties.* Professional Demeanor: Demonstrating patience, composure, and client service attitude.* Service Adeptness: Comprehend and empathize with client needs, devote time and effort to satisfy client’s requests.* Problem Solving and Decision Making Skills* Ability to handle multiple projects and daily tasks in a changing environment* Open to new approaches that improve overall work efficiency and effectiveness.* Initiative: Identify process improvements, demonstrate a “self-starter” behavior and a willingness to help others, and show potential to require minimal supervision.* Planning and scheduling skills* Organizational skills and the importance of being detailed oriented#ZRPSGIf you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!AllianceOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. AllianceOne is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation please email us at [e-mail].* Please review our privacy notice available at the following* For additional information on AllianceOne visit our website atAs one of the leading accounts receivable providers today, we offer a complete range of collection and contact center solutions designed to meet our clients’ diverse needs. The realities of managing debt have become increasingly more sophisticated due to declining contact rates and increased account handling requirements. With a robust compliance management system and a tenured operational team, we know how to connect with consumers in payment jeopardy, minimize conflict, and bring the situation to a resolution.