Collections Specialist

CFS; Tampa (FL); On-site; USD 50,000 - 60,000; Full time

Job summary

CFS is seeking a Collections Specialist to manage account portfolios and actively resolve overdue balances, while engaging with customers and internal teams to protect cash flow.

The role emphasizes dispute resolution, data accuracy, and collaboration across accounting and customer service. A results-driven, relationship-focused professional fits best.

Qualifications

• 2+ years in collections, AR, or related accounting.
• Experience with aging reports and reconciliations.
• Proficient in Microsoft Excel and ERP systems.
• Strong communication and negotiation skills.
• High school diploma or equivalent; associate degree preferred.

Responsibilities

• Manage assigned customer accounts and proactively follow up on outstanding balances.
• Contact customers regarding past-due invoices and negotiate payment arrangements.
• Research and resolve billing disputes, payment discrepancies, and account-related issues.
• Monitor aging reports, document collection activities, and maintain accurate customer records.
• Partner with Accounting, Accounts Receivable, and Customer Service teams to resolve outstanding account concerns.

Skills

Collections experience

Strong communication

Negotiation

Customer service

Education

High school diploma or equivalent

Associate degree preferred

Tools

Excel

ERP systems

Job description

Salary: $50,000–$60,000

Location: Tampa, FL | Onsite

Why This Opportunity Stands Out

This Collections Specialist opportunity offers the chance to play a critical role in supporting cash flow, customer relationships, and the overall financial health of a growing organization. The company values collaboration, accountability, and professional development, providing employees with opportunities to expand their skills and advance within Accounting and Finance.

As a Collections Specialist, you'll work directly with customers, accounting professionals, and leadership to resolve outstanding account issues while helping improve collection performance and financial results. The Collections Specialist will gain exposure to accounts receivable operations, dispute resolution, account analysis, and cross-functional business processes.

This opportunity is ideal for a Collections Specialist who enjoys relationship management, problem-solving, and owning a portfolio of accounts.

Key Responsibilities of the Collections Specialist

• Manage assigned customer accounts and proactively follow up on outstanding balances as the Collections Specialist
• Contact customers regarding past-due invoices and negotiate payment arrangements as the Collections Specialist
• Research and resolve billing disputes, payment discrepancies, and account-related issues as the Collections Specialist
• Monitor aging reports, document collection activities, and maintain accurate customer records as the Collections Specialist
• Partner with Accounting, Accounts Receivable, and Customer Service teams to resolve outstanding account concerns as the Collections Specialist

Qualifications For The Collections Specialist

• 2+ years of collections, accounts receivable, or related accounting experience
• Experience managing aging reports, collections activity, and customer account reconciliationProficiency with Microsoft Excel and accounting or ERP systems
• Strong communication, negotiation, and customer service skills
• High school diploma or equivalent required; Associate degree preferred

What You'll Gain as the Collections Specialist

• Opportunity to directly impact cash flow and company performance
• Exposure to accounts receivable, accounting, and customer account management functions
• Collaborative work environment with leadership visibility
• Professional development and long-term career growth opportunities
• Experience developing expertise in collections strategy, dispute resolution, and account analysis

Who Thrives as the Collections Specialist

The ideal Collections Specialist is professional, persistent, and solutions-oriented. This Collections Specialist enjoys working with customers, resolving account issues, and balancing strong relationship-building skills with effective collections practices. Organized, analytical candidates who are comfortable managing multiple priorities will thrive in this role.