Collections Specialist (Hybrid)

Talent Wave Associates; Toledo (OH); On-site; USD 65,000 - 75,000; Full time

Job summary

Talent Wave Associates is seeking a Collections Specialist to manage a diverse portfolio of domestic and global B2B accounts in an advanced manufacturing setting. You will drive timely cash collection, resolve billing discrepancies, and secure payment commitments while maintaining strong customer relationships.

The role requires 2+ years of experience in commercial collections, proficiency with ERP systems (Oracle, SAP, or MS Dynamics), and advanced Excel skills.

Qualifications

• Associate degree with at least two years of experience in commercial collections or related financial operations.
• Experience managing a portfolio of B2B customer accounts.
• Proficiency in ERP systems such as Oracle, SAP, or Microsoft Dynamics.
• Strong Microsoft Excel skills including pivot tables and data analysis.
• Excellent communication skills for customer and stakeholder interactions.
• Ability to work with AI-enabled tools to prioritize accounts and analyze payment patterns.
• Knowledge of structured collection methodologies and risk analysis.
• Bachelor's degree in a related field and additional AR/collections experience preferred.

Responsibilities

• Manage a portfolio of domestic and global customer accounts with focus on past-due receivables.
• Review aging, open invoices, and balances to identify overdue accounts.
• Contact customers to secure payments and resolve barriers.
• Document and monitor payment commitments and follow up as needed.
• Collaborate with internal teams to improve working capital and reduce risk.
• Reconcile customer accounts by researching and resolving discrepancies.
• Coordinate with departments to resolve payment issues.
• Maintain accurate collection notes in designated systems.
• Support month-end, quarter-end, and year-end collection activities.
• Contribute to process-improvement initiatives to enhance billing accuracy.

Skills

Communication

Excel

AI tools

Risk analysis

Structured collection methods

Education

Associate degree

Bachelor's degree (preferred)

Tools

ERP systems (Oracle, SAP, MS Dynamics)

Job description

Are You Ready to Accelerate Cash Collection and Build Strong Customer Relationships?

Our client is seeking a dedicated Collections Specialist to manage a diverse portfolio of customer accounts. This role is pivotal in ensuring timely cash collection, reducing past-due receivables, and maintaining strong customer relationships within an advanced manufacturing environment. The ideal candidate will use their expertise in financial operations to resolve billing discrepancies and secure payment commitments.

Key Responsibilities:

• Manage a portfolio of domestic and global customer accounts, focusing on consistent collection coverage and accountability for past-due receivables.
• Review accounts receivable aging, open invoices, and account balances to identify overdue or at-risk accounts.
• Contact customers to secure payments, clarify account status, and resolve payment barriers.
• Document and monitor customer payment commitments, following up as needed.
• Collaborate with internal teams to improve working capital performance and reduce financial risk.
• Reconcile customer accounts by researching and resolving discrepancies.
• Coordinate with various departments to resolve issues preventing payment.
• Maintain accurate collection notes and records within designated systems.
• Support month-end, quarter-end, and year-end collection activities.
• Contribute to process-improvement initiatives to enhance billing accuracy and collection effectiveness.

Qualifications:

• Associate degree with at least two years of relevant experience in commercial collections or a related financial operations function.
• Experience managing a portfolio of business-to-business customer accounts.
• Proficiency in using ERP systems such as Oracle, SAP, or Microsoft Dynamics.
• Strong skills in Microsoft Excel, including pivot tables and data analysis.
• Excellent communication skills for interacting with customers and stakeholders.
• Ability to work with AI-enabled tools to prioritize accounts and analyze payment patterns.
• Knowledge of structured collection methodologies and risk analysis.
• Bachelor's degree in a related field and additional experience in accounts receivable or collections is preferred.