Collections Specialist

All Star Auto Parts; Orlando (FL); Hybrid; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Collections Specialist to join their dynamic team in Orlando. This role involves managing outbound collection calls and maintaining customer records, ensuring timely payments while fostering positive relationships with clients. The company, known for its rapid growth and commitment to employee development, offers competitive pay and benefits from day one. Join a collaborative environment where your contributions directly impact the team's success and where career growth opportunities abound. If you're motivated, detail-oriented, and ready to thrive in a supportive setting, this is the perfect role for you.

Benefits

401(k) with up to 5% match

Paid Time Off

Paid Company Holidays

Paid Training

Career Growth Opportunities

Qualifications

• 5 years of experience preferred in collections or related field.
• Proficient in Excel with strong analytical skills.

Responsibilities

• Make a high volume of outbound collection calls and emails daily.
• Update and maintain customer records in multiple systems.
• Build relationships with customers' accounts payable departments.

Skills

Excel Proficiency

Professional Phone Etiquette

Multi-tasking

Strong Computer Skills

Teamwork and Communication

Self-starter

Job description

Join to apply for the Collections Specialist role at All Star Auto Parts.

4 days ago Be among the first 25 applicants

Join to apply for the Collections Specialist role at All Star Auto Parts.

Get AI-powered advice on this job and more exclusive features.

Collections Specialist I - Full Time - Orlando, FL - Hybrid

Location: Orlando, FL - Hybrid - 2966 Commerce Park Dr., Suite 300, Orlando, FL 32819

Come join TERREPOWER's Collision Team, All Star Auto Parts, where we foster a positive and dynamic team environment! We specialize in remanufacturing auto lights and wheels and supplying top aftermarket products. We are a rapidly growing company with dynamic growth! We offer opportunities for career growth, competitive pay, benefits within the first 30 days, paid time off, paid company holidays, paid training, and 401(k) with up to 5% match.

What You'll Be Doing

• Complete a high volume of outbound collection calls and emails daily
• Contact customers with professionalism and knowledgeable information
• Update and maintain all customer records by documenting the collection account status in multiple computer systems
• Monitor client accounts and reconcile in a timely manner
• Print PDFs of voices and statements from computer systems and email to clients
• Take credit card payments or E-check payments over the phone
• Build relationships with customers' accounts payable departments to facilitate timely payments
• Communicate with team members to improve department procedures
• Reach corporate collection goals
• Complete ad-hoc audit or research projects as needed
• Handle tasks from the inbox
• Manage the letter campaign by adding and removing flags
• Reduce the number of accounts with zero payments in the assigned portfolio
• Assist with credit holds

What You Need

• Preferred 5 years of experience
• Proficiency in Excel (including v-lookup, filter, sort, pivot)
• Professional phone etiquette
• Able to multi-task
• Strong computer skills
• Self-starter, able to work with minimal supervision
• Team player with good communication skills
• Motivated to achieve individual and team goals

About Us

All Star Auto Parts is a leading supplier in the collision repair, wheel and tire repair, and automotive eCommerce industries. Founded in 2005 and headquartered in Orlando, FL, we specialize in remanufacturing auto lights and wheels and supplying high-quality aftermarket products. We have experienced over 300% growth in the past three years and continue expanding.

We are committed to building a team of motivated, passionate, and reliable individuals. Our core values include Dependability, Knowledgeability, Proactive Communication, Problem-Solving, and Genuine Care. With nearly 600 employees, we foster a dynamic work environment with annual celebrations and ongoing engagement activities.

Please Note: All Star Auto Parts is an equal opportunity employer and participates in E-Verify. Qualified applicants will be considered without discrimination based on gender, race, ethnicity, gender identity, sexual orientation, veteran status, disability, or other protected groups.