Collections Specialist

One, Inc.; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a detail-oriented Collections Specialist to join their dynamic team. In this role, you will manage business-to-business collections, ensuring timely payments and maintaining accurate records. Your strong communication and negotiation skills will be essential as you collaborate with various departments to resolve discrepancies. This innovative firm offers a competitive salary and a supportive work environment, promoting a healthy work/life balance and opportunities for professional development. If you are results-driven and passionate about customer service, this is the perfect opportunity for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Work/Life Balance

Promotions from Within

Qualifications

• 2+ years experience as a Collections Specialist or similar role.
• Ability to handle sensitive customer information with confidentiality.

Responsibilities

• Manage business to business collection activities effectively.
• Communicate with customers to resolve outstanding balances.

Skills

Communication Skills

Negotiation Skills

Attention to Detail

Organizational Skills

Knowledge of Collection Laws

Education

Associates or Bachelors degree in Business

Tools

JIRA

Salesforce

Job description

Join to apply for the Collections Specialist role at One Inc

Join to apply for the Collections Specialist role at One Inc

This range is provided by One Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$25.00/hr - $26.43/hr

Position Title: Collections Specialist

Department: Payment Operations

Location: Remote US

Overview

We are seeking a detail-oriented and results-driven Collections Specialist to join our team. As a Collections Specialist, you will be responsible for managing business to business collection activities, and effectively recovering outstanding debt and negative balances. Your primary duties will include contacting customers to collect daily settlement discrepancies, research and resolve all collection related activities, and develop accurate reporting displaying collection efforts.

Key Responsibilities

• Communicate with internal/external customers to ensure accuracy of accounts receivables and discuss outstanding balances.
• Utilize effective communication and negotiation skills to secure timely payments.
• Review and analyze customer accounts to identify delinquencies and recommend appropriate actions.
• Collaborate with other departments if necessary to resolve customer disputes and discrepancies.
• Maintain accurate and up-to-date records of all collections activities and provide regular reports on collection activities, uncollectible balances and write-offs to management.
• Generate and send out collection letters, invoices and statements as needed.
• Ensure compliance with SOC Audit on collections, write-offs and recovery.
• Provide optimum customer service, assisting clients/carriers with questions, intake information and prompt payment arrangements, building excellent relations.
• Maintain collections tickets within JIRA and Salesforce.
  
  

Skills

• Associates or Bachelors degree in Business or equivalent
• 2+ years with proven experience as a Collections Specialist or similar role.
• Strong communication and negotiation skills.
• Ability to work independently and meet deadlines.
• Knowledge of relevant laws and regulations governing collections.
• Attention to detail and strong organizational skills.
• Ability to handle sensitive customer information with confidentiality and professionalism.
  
  

Desired Traits

• Action Oriented, Growth Mindset, Positive Outlook, Problem Solver, Self-starter, Demonstrates Ethical Behavior, Strong Drive, Team Player, Supportive & Adaptable to Change, Exudes a commitment to Personal & Professional Development
  
  

Physical Demands

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment

Standard indoor office setting; exposure to computer screens.

Physical

Requires repetitive motion. Substantial movements/motions of the wrists hands, and/or fingers. Sufficient mobility to work in an office setting; stand or sit for prolonged periods of time; operate office equipment including use of a computer keyboard, mouse, scanner and other tools as needed.

Vision

See in the normal vision range with or without correction; vision sufficient to read computer screens and printed documents.

Hearing

Ability to hear in the normal audio range with or without corrections.

Company Profile: One Inc provides insurers with the capability to give their customers what they expect: choice, control, convenience, and continuity. That’s the strength derived from the Power of One - a cohesive and seamless experience for both inbound and outbound digital insurance payments.

The One Inc Digital Payments Platform combines multi-channel digital communications with electronic payment processing and disbursement, creating a frictionless premiums and claims payments experience. As one of the fastest growing digital payments platforms in the insurance industry, One Inc manages billions of dollars per year in premiums and claims payments.

Headquartered in Folsom, CA—One Inc offers a competitive salary, and benefits including medical, dental, and vision insurance, 401(k) plan, a commitment to a solid work/life balance, and a policy of promoting from within whenever possible.

One Inc is an equal opportunity employer and complies with all EEOC legislation in each jurisdiction it operates in.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Accounting/Auditing and Finance

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