Bilingual Collections Recovery Specialist

Cawley & Bergmann, Llc; Jacksonville (FL); Sur place; USD 25 000 - 28 000; Plein temps

Avantages offerts par ce poste

Uncapped bonuses

Bi-weekly pay

Paid training

Health insurance

401(k)

Résumé du poste

Cawley & Bergmann, LLC is seeking a Bilingual Collections Recovery Specialist in Jacksonville, FL. The role manages our phone lines to recover outstanding balances from consumers in a full-time, on-site position.

The position offers a competitive base pay with uncapped monthly bonuses, paid training, and bi-weekly pay. Benefits include health insurance, dental, vision, PTO, and a 401(k). Join a collaborative, high-energy office that values you and your career growth.

Qualifications

• Bilingual English/Spanish required or strongly preferred.
• Strong communication and negotiation skills.
• Professional phone etiquette and daily phone usage.
• Motivation to meet targets and earn bonuses.
• Reliability and willingness to learn and improve.

Responsabilités

• Respectfully and professionally speak with consumers about their balances and collect payments.
• Promptly answer inbound calls and make outbound calls.
• Provide solid customer service and clear communication.
• Help find effective solutions and negotiate payment arrangements.
• Accurately update information in the computer system.
• Contribute to meeting individual and team performance goals.

Connaissances

Bilingual English/Spanish

Communication skills

Negotiation skills

Phone etiquette

Reliability

Description du poste

If you thrive on overcoming challenges, meeting targets, and accomplishing tangible results, then you could be the Bilingual Collections Recovery Specialist we're looking for at Cawley & Bergmann, LLC! Based in Jacksonville, FL, this full-time position manages our phone lines to recover outstanding balances from consumers.

Competitive Base Pay: $18.00 - $20.00/hour (based on experience)

Special Perks:

• Uncapped monthly performance bonuses, bi-weekly pay, and paid training

Full-Time Benefits:

• Health insurance, dental, vision, PTO, sick time, a 401(k), advancement opportunities within a fast-growing company

Come work in our collaborative and high-energy office stocked with modern technology! Join us to develop your career in a positive work environment alongside a team that values and respects you!

BILINGUAL COLLECTIONS RECOVERY SPECIALIST QUALIFICATIONS:

• Bilingual English/Spanish speaking skills
• Effective, professional communication and negotiation skills
• Phone etiquette and comfort speaking on the phone throughout the day
• Motivation to meet targets, exceed goals, and make money
• Positive, "can-do" mentality and a drive to keep learning
• Commitment to showing up every day and giving your best
• Preferred - 1+ years of collections or sales experience
• Preferred - Call center or customer service experience

THE DIFFERENCE OUR BILINGUAL COLLECTIONS RECOVERY SPECIALIST MAKES

Cawley & Bergmann is a prominent national collections firm that provides stellar debt recovery services for established financial institutions. We're currently experiencing substantial growth, and we're looking for highly goal-driven and career-oriented people to help us continue to deliver incredible results for our high-class, well-known clients. With our innovative and empowering "work hard, play hard" culture, you'll have the opportunity to expand your skills, grow your paychecks, and make a substantial difference for real people!

As our Bilingual Collections Recovery Specialist, you will:

• Respectfully and professionally speak with consumers about their outstanding account balances and collect payments
• Promptly answer inbound calls and make outbound phone calls
• Clearly communicate with consumers and provide solid customer service
• Help find effective solutions and negotiate payment arrangements
• Accurately update information in our computer system
• Play your part in meeting individual and team performance goals