Collections Specialist

Beacon Hill; Washington (District of Columbia); On-site; USD 60,000 - 85,000; Full time

Job summary

Beacon Hill is seeking a detail-oriented Collections Specialist to join a growing organization. This role focuses on managing outstanding receivables, maintaining positive customer relationships, and supporting cash flow objectives.

The ideal candidate will have experience with collections, account reconciliation, dispute resolution, and accounts receivable processes, plus strong Excel skills and ERP familiarity.

Qualifications

• 3+ years of collections, accounts receivable, or accounting experience.
• Associate's or Bachelor's degree in Accounting, Finance, Business, or related field preferred.
• Proficiency with Microsoft Excel, including Pivot Tables and VLOOKUP.
• Experience with accounting or ERP systems preferred.
• Excellent communication, negotiation, and customer service skills.

Responsibilities

• Contact customers regarding past-due balances through phone calls, email, and written correspondence.
• Monitor accounts receivable aging reports and prioritize collection efforts.
• Investigate and resolve billing discrepancies, payment issues, and customer disputes.
• Process customer payments and apply cash receipts accurately.
• Reconcile customer accounts and maintain accurate account records.
• Negotiate payment arrangements and follow up on payment commitments.
• Prepare weekly and monthly collections reports for management.
• Collaborate with accounting, customer service, and sales teams to resolve outstanding account issues.
• Assist with month-end close activities related to accounts receivable.
• Maintain compliance with company policies and collection procedures while preserving positive customer relationships.

Skills

Attention to detail

Excellent communication

Negotiation skills

Organizational abilities

Multitasking

Education

Associate's or Bachelor's degree in Accounting, Finance, Business, or related field

Tools

Microsoft Excel (Pivot Tables, VLOOKUP)

ERP systems

Job description

We are seeking a detail-oriented Collections Specialist to join a growing organization. This position will play a critical role in managing outstanding receivables, maintaining positive customer relationships, and supporting overall cash flow objectives. The ideal candidate will have experience with collections, account reconciliation, dispute resolution, and accounts receivable processes.

Key Responsibilities

• Contact customers regarding past-due balances through phone calls, email, and written correspondence.
• Monitor accounts receivable aging reports and prioritize collection efforts.
• Investigate and resolve billing discrepancies, payment issues, and customer disputes.
• Process customer payments and apply cash receipts accurately.
• Reconcile customer accounts and maintain accurate account records.
• Negotiate payment arrangements and follow up on payment commitments.
• Prepare weekly and monthly collections reports for management.
• Collaborate with accounting, customer service, and sales teams to resolve outstanding account issues.
• Assist with month-end close activities related to accounts receivable.
• Maintain compliance with company policies and collection procedures while preserving positive customer relationships.

Qualifications

• Associate's or Bachelor's degree in Accounting, Finance, Business, or a related field preferred.
• 3+ years of collections, accounts receivable, or accounting experience.
• Experience managing customer accounts and resolving payment issues.
• Strong understanding of accounts receivable processes and account reconciliation.
• Proficiency with Microsoft Excel, including Pivot Tables, VLOOKUP, and related functions.
• Experience with accounting or ERP systems preferred.
• Excellent communication, negotiation, and customer service skills.
• Strong attention to detail and organizational abilities.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Professional and tactful approach when handling sensitive customer situations.

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Company Profile

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

Beacon Hill. Employing the Future