Account Manager II - WCC Unsecured

Westlake Financial; Las Vegas (NV); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

401(k) matching

Gym access in select offices

Paid Vacation Days

Paid Sick Days

Job summary

Westlake Financial is looking for an Account Manager II to manage collections for accounts overdue by three payments. The role requires a strong ability to communicate with customers, utilize skip tracing techniques, and meet monthly goals in a fast-paced environment.

The ideal candidate should have at least 3 years experience in backend subprime collections and possess negotiation skills. The position offers comprehensive benefits, including medical, dental, vision insurance, and 401(k) matching.

Qualifications

• 3+ years of Backend subprime collections experience.
• Experience in auto collections preferred.
• Willingness to work flexible schedules with overtime and weekends.

Responsibilities

• Collect accounts past due three or more payments.
• Negotiate arrangements with delinquent accounts.
• Make high volume calls in a fast-paced environment.

Skills

Skiptrace Knowledge

Negotiation skills

Good telephone etiquette

Ability to multi-task

Computer and typing skills

Education

High School diploma or equivalent

Tools

Microsoft Excel

Outlook

Job description

Account Manager II - Collections & Credit Cards

90-day collectors will oversee handling accounts that have fallen over three payments past due. They will need to contact customers via phone and skip trace to locate customers that are difficult to get a hold of. The agent will have a monthly goal that needs to be reached. Agent will need to incorporate several skip trace techniques as well as negotiation skills to cure accounts. Agent will also have to use his/her skip trace knowledge to skip on customers.

Duties, Tasks, Responsibilities (include, but not limited to)

• Collect accounts that are past due three or more payments.
• Bring delinquency down in set queue.
• Call customers that are past due three payments.
• Skip trace to locate customers that are delinquent and collateral.
• Make arrangements and negotiate with delinquent accounts to bring current.
• Handle high volume calls in a fast-paced environment.

Knowledge, Skills, Licenses

• Skiptrace Knowledge.
• Some experience in credit card collections or a related financial services role.
• Willing and able to work a flexible schedule including overtime and weekends.
• Ability to multi-task in a fast-paced environment.
• Extensive knowledge of state and federal laws applicable to collections, including the Fair Debt Collections Practices Act.
• Good computer and typing skills.
• Team player.
• Good negotiation skills; excellent telephone etiquette.
• General knowledge of Microsoft Excel and Outlook.
• Web navigation and/or web-based applications.

Education

• High School diploma or equivalent required.

Experience

• 3+ years of Backend subprime collections.
• Auto Collections experience preferred.

Full-Time Benefits

• Medical, Dental, and Vision benefits.
• Life Insurance and Long-Term Disability plans.
• Flexible Spending Account.
• 401(k) matching.
• Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching.
• Wellness Programs.
• Metro Tap Card and Metro-Link Reimbursement (for Los Angeles, CA employees only).
• Career Path Opportunities.
• Discounts on Parks, Museums, Movie Tickets, and Attractions.
• Annual Flu Shot.
• Paid Vacation Days.
• Paid Sick days.
• Paid holidays.
• Gym (available in our Los Angeles, CA & Dallas, TX office).
• Rental Car Discounts, Dell Member Purchase Program.
• UKG Wallet.

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.