Collections Specialist

Creative Financial Staffing, LLC; Bakersfield (CA); On-site; USD 54,000 - 76,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Supportive team environment

Career growth & development

Meaningful impact

Flexible workplace

Job summary

Creative Financial Staffing, LLC seeks a Collections Specialist to join our client's team in a fast-paced environment. You will manage delinquent consumer accounts, perform skip tracing, and negotiate settlements while upholding regulatory compliance.

A collaborative, results-driven mindset helps you thrive as you help customers get back on track. You will use effective communication to maintain positive relationships, document activity, and support team goals.

Qualifications

• Proven experience in consumer collections (required).
• Knowledge and practical experience with skip tracing methods (required).

Responsibilities

• Manage a portfolio of past-due consumer accounts with professionalism and accuracy.
• Conduct outbound collection calls and respond to inbound inquiries.
• Use skip-tracing tools and creative problem-solving to locate hard-to-reach customers.
• Negotiate payment arrangements and settlements in line with company policies.
• Document all account activity thoroughly in the system.
• Collaborate with team members and management to achieve collection goals.
• Ensure compliance with all federal, state, and local collection laws.

Skills

Skip tracing

Consumer collections

Negotiation

Job description

Collections Specialist

Are you a motivated professional with a knack for problem-solving and connecting with people? We're looking for a Collections Specialist to join our client's dynamic team! This role is perfect for someone with hands-on experience in consumer collections and strong skip-tracing skills, ready to make a real impact by recovering past-due accounts while maintaining positive customer relationships. If you thrive in a results-driven environment, enjoy helping customers resolve accounts, and want to grow your career in collections, we want to hear from you!

Why Work Here:

• Competitive pay & comprehensive benefits - We value your expertise and reward your contributions.
• Supportive, team-oriented environment - You'll work with people who want to see you succeed.
• Career growth & professional development - From ongoing training to advancement opportunities, we invest in your future.
• Meaningful impact - Help customers get back on track while contributing to the company's success.
• Flexible, modern workplace - We strive for a healthy work-life balance with approachable leadership.

Responsibilities of the Collections Specialist:

• Manage a portfolio of past-due consumer accounts with professionalism and accuracy.
• Conduct outbound collection calls and respond to inbound inquiries.
• Use skip-tracing tools and creative problem-solving to locate hard-to-reach customers.
• Negotiate payment arrangements and settlements in line with company policies.
• Document all account activity thoroughly in the system.
• Collaborate with team members and management to achieve collection goals.
• Ensure compliance with all federal, state, and local collection laws.

Preferred Qualifications for the Collections Specialist:

• Proven experience in consumer collections (required).
• Knowledge and practical experience with skip tracing methods (required).