Collections Specialist

LHH; Cincinnati (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

LHH is seeking a Collections Specialist in Cincinnati, OH to manage a portfolio of accounts, drive timely payments, and reduce past-due balances. The role emphasizes professional communication and adherence to collection regulations.

You will perform high-volume outreach, document activities, and coordinate with internal departments to resolve disputes, while pursuing payment arrangements and maintaining customer goodwill.

Qualifications

• High school diploma or GED required; associate degree preferred.
• 1+ years of collections, accounts receivable, customer service, or related experience.
• Commercial collections experience preferred.
• Knowledge of accounts receivable processes and collection practices.
• Familiarity with ERP, CRM, or billing systems is preferred.
• Proficiency with Microsoft Office, including Excel and Outlook.
• Understanding of collection regulations and best practices is a plus.

Responsibilities

• Manage a portfolio of commercial and consumer accounts to improve cash flow and reduce delinquent balances.
• Conduct high-volume outbound collection efforts through phone and email communications.
• Follow up on past-due invoices and document all collection activities in company systems.
• Identify billing discrepancies, payment issues, and customer concerns requiring further investigation.
• Coordinate with internal departments to resolve account disputes and ensure timely resolution.
• Negotiate payment arrangements within established company guidelines.
• Apply account restrictions, release holds, and support account maintenance activities as appropriate.
• Monitor aging reports and work to reduce balances in 30, 60, and 90+ day categories.
• Prepare documentation and recommendations for accounts requiring agency placement, legal review, or write-off consideration.
• Maintain professionalism and customer goodwill while effectively collecting outstanding balances.
• Ensure compliance with company policies and applicable collection regulations.
• Perform additional duties and special projects as assigned.

Skills

Communication

Customer service

Excel

Outlook

Education

High school diploma

Associate degree preferred

Tools

ERP systems

CRM systems

Billing systems

Job description

Collections Specialist

A growing service-based organization is seeking a Collections Specialist to join its accounting and finance team. This role is responsible for managing an assigned portfolio of customer accounts, driving timely payment collection, reducing past-due balances, and maintaining positive customer relationships. The ideal candidate will possess strong communication skills, sound judgment, and the ability to balance collections activities with customer service.

Key Responsibilities

• Manage a portfolio of commercial and consumer accounts to improve cash flow and reduce delinquent balances.
• Conduct high-volume outbound collection efforts through phone and email communications.
• Follow up on past-due invoices and document all collection activities in company systems.
• Identify billing discrepancies, payment issues, and customer concerns requiring further investigation.
• Coordinate with internal departments to resolve account disputes and ensure timely resolution.
• Negotiate payment arrangements within established company guidelines.
• Apply account restrictions, release holds, and support account maintenance activities as appropriate.
• Monitor aging reports and work to reduce balances in 30, 60, and 90+ day categories.
• Prepare documentation and recommendations for accounts requiring agency placement, legal review, or write-off consideration.
• Maintain professionalism and customer goodwill while effectively collecting outstanding balances.
• Ensure compliance with company policies and applicable collection regulations.
• Perform additional duties and special projects as assigned.

Qualifications

• High school diploma or GED required; associate degree preferred.
• 1 or more years of collections, accounts receivable, customer service, or related experience.
• Commercial collections experience preferred.
• Knowledge of accounts receivable processes and collection practices.
• Familiarity with ERP, CRM, or billing systems is preferred
• Proficiency with Microsoft Office, including Excel and Outlook.
• Understanding of collection regulations and best practices is a plus.