Collection Specialist

TruNorth Resolution Group LLC; City of Lockport (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Bonus based on performance

Parental leave

Training & development

Careers Advancement Opportunities

Flexible Scheduling

Competitive Compensation

Job summary

TruNorth Resolution Group LLC is seeking a Collection Specialist to monitor accounts for overdue payments and contact clients to collect funds. The ideal candidate will negotiate effectively and maintain professional relationships with clients.

Responsibilities include reviewing accounts, researching data, communicating with clients, collecting payments and refunds, and documenting collection activity for management review.

Qualifications

• High school diploma or GED required; college degree preferred.
• Experience as a Collection Specialist or similar role.
• Knowledge of debt collection laws and regulations.
• Familiarity with MS Office, especially Excel and databases.
• Strong communication and negotiation skills.
• Ability to work well under pressure.

Responsibilities

• Review accounts to discover overdue payments
• Research client information and historical data on accounts
• Communicate with clients regarding overdue accounts
• Collect payments and issue refunds
• Maintain accurate documentation of account status and collection efforts
• Report on collection activity and present to management

Skills

Negotiation skills

Communication skills

Under pressure

Education

High school diploma / GED

College degree preferred

Tools

Microsoft Office

Excel

Computer databases

Job description

Benefits:

• Bonus based on performance
• Parental leave
• Training & development

Benefits/Perks

• Careers Advancement Opportunities
• Flexible Scheduling
• Competitive Compensation

Job Summary

We are seeking a Collection Specialist to join our team. In this role, you will monitor accounts to identify outstanding payments and communicate with clients regarding the collection of those funds. The ideal candidate has excellent negotiation and interpersonal skills and the ability to work with limited supervision.

Responsibilities

• Review accounts to discover overdue payments
• Research client information and historical data on accounts
• Communicate with clients regarding overdue accounts
• Collect payments and issue refunds
• Maintain accurate documentation of account status and collection efforts
• Report on collection activity and present to management

Qualifications

• High school diploma/GED required, a college degree is preferred
• Previous experience as a Collection Specialist or in a similar position
• Understanding of collection techniques
• Knowledge of debt collection laws and regulations
• Familiarity with Microsoft Office, Excel, and computer databases
• Ability to work well under pressure
• Excellent communication and negotiation skills