Remote Customer Care Reps & Bilingual Customer Care Reps

ADP, Inc.; Sioux Falls (SD); Remote; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health benefits

401K with company match

Tuition reimbursement

Paid parental leave

Paid vacation

11 paid holidays

Paid sick leave

Bilingual differential

Job summary

CAPITAL Services in Sioux Falls, SD is hiring Remote Customer Care Representatives and Bilingual Customer Care Representatives. The role offers a $16.50/hr starting wage with a 15% Spanish bilingual differential, bringing starting pay to $18.98/hr. Schedule is Monday–Friday, 10:30am–7:00pm with no weekends.

Full-time, work-from-home eligibility within a 60-mile radius of Sioux Falls after 4 weeks of onsite training. You may work from home or continue onsite after performance milestones are met.

Qualifications

• Excellent phone communication skills.
• Calm under pressure and resilient.
• Strong problem-solving abilities.

Responsibilities

• Empathize with customers and identify solutions.
• Make a positive impact through phone interactions.
• Document accounts accurately while handling multiple tasks.

Skills

Phone communication

Calm under pressure

Problem solving

Documentation

Team player

Customer focus

Job description

Remote Customer Care Reps & Bilingual Customer Care Reps

Customer Care SF 03 Regular Full-Time Sioux Falls, SD, US

3 days ago Requisition ID: 1887

Remote Customer Care Representatives and Bilingual Customer Care Representatives

$16.50/hr + Monthly Performance Incentives

Bilingual Spanish Differential: Additional 15% (Starting wage of $18.98/hr)

Monday-Friday | 10:30am-7:00pm | NO WEEKENDS!

Are you looking for a company that values your opinion and is invested in YOU? Here at CAPITAL Services, we are focused on the success of our people – employees, customers, and clients. As a member of our Customer Care team, you’ll empathize with customers, identify solutions, and make a positive impact on their day through phone interactions.

We also offer WORK FROM HOME (within a 60-mile radius of Sioux Falls, SD). Complete a full time 4-week training onsite in our Sioux Falls office which includes hands-on learning, self-paced modules, and mentorship to help you build confidence and skills in your role. YOU CHOOSE if you want to work from home or continue working onsite in our fun and energetic call center after meeting performance expectations!

Do these qualities sound like you? Our Customer Care Representatives are:

• Smooth, efficient, and confident phone communicators - the voice of our company
• Calm under pressure, adaptable, and resilient
• Creative problem solvers focused on finding the right solution for each customer
• Organized and efficient when documenting accounts while managing multiple tasks
• Friendly competitors who consistently aim to meet or exceed performance goals
• Naturally optimistic, maintaining a positive outlook in challenging situations
• Understanding, caring, and committed to the success of our customers and organization

What’s in it for you at CAPITAL Services:

• Competitive benefits package including health, dental, vision, 401K with company match up to 6%, tuition reimbursement, paid parental leave, 3 weeks of paid vacation, 11 paid holidays, and paid sick leave
• Bilingual differential for fluency in Spanish - 15%
• Consistent Monday - Friday schedule with no weekend hours
• Regular one-on-one meetings with your manager focused on growth and development
• Clear career path opportunities, with pay increases at each step
• The little things that make a big difference: company outings (on- and off-site), LOTS of food, games and contests with great prizes, extra bonuses throughout the year, and a leadership team that truly cares about YOU
• Opportunities to volunteer and give back to the community

Video: What it's like to be a Customer Care Representative at CAPITAL Services