Customer Care Reps & Bilingual Customer Care Reps

CAPITAL Services; Brookings (SD); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

401K with company match

Tuition reimbursement

Paid parental leave

3 weeks of paid vacation

11 paid holidays

Paid sick leave

Job summary

CAPITAL Services seeks onsite Customer Care Reps in Brookings, SD. The role focuses on empathetic phone support, solving customer issues, and maintaining detailed records. Starts at $16.50/hr with a 15% Spanish bilingual differential and monthly performance incentives.

Shifts are Monday–Friday, 10:30am–7:00pm with no weekends. A full-time, paid 4-week training program is provided to equip you with knowledge, skills, and confidence for success. Competitive benefits accompany this position.

Qualifications

• Excellent phone communication skills.
• Ability to work in a fast-paced environment.
• Willingness to participate in training.

Responsibilities

• Empathize with customers and identify solutions over phone.
• Maintain accurate documentation of customer accounts.
• Complete a full-time, paid 4-week training program.

Skills

Phone communication

Calm under pressure

Problem solving

Documentation

Customer focus

Empathy

Positive attitude

Job description

Customer Care Reps & Bilingual Customer Care Reps

Customer Care SF 03 Regular Full-Time Brookings, SD, US

9 days ago Requisition ID: 1884

Onsite Customer Care Representatives and Bilingual Customer Care Representatives

$16.50/hr + Monthly Performance Incentives

Bilingual Spanish Differential: Additional 15% (Starting wage of $18.98/hr)

Monday-Friday | 10:30am-7:00pm | NO WEEKENDS!

Are you looking for a company that values your opinion and is invested in YOU? Here at CAPITAL Services, we are focused on the success of our people - employees, customers, and clients. As a member of our Customer Care team, you'll empathize with customers, identify solutions, and make a positive impact on their day through phone interactions.

Training & Support
Complete a full-time, paid 4-week training program to gain the knowledge, skills, and confidence needed to succeed. Our self-paced training includes hands-on learning, on-the-job experience, and mentorship to ensure you're fully prepared and supported in your role.

Do these qualities sound like you? Our Customer Care Representatives are:

• Smooth, efficient, and confident phone communicators - the voice of our company
• Calm under pressure, adaptable, and resilient
• Creative problem solvers focused on finding the right solution for each customer
• Organized and efficient when documenting accounts while managing multiple tasks
• Friendly competitors who consistently aim to meet or exceed performance goals
• Naturally optimistic, maintaining a positive outlook in challenging situations
• Understanding, caring, and committed to the success of our customers and organization

What's in it for you at CAPITAL Services:

• Competitive benefits package including health, dental, vision, 401K with company match up to 6%, tuition reimbursement, paid parental leave, 3 weeks of paid vacation, 11 paid holidays, and paid sick leave
• Bilingual differential for fluency in Spanish - 15%
• Consistent Monday - Friday schedule with no weekend hours
• Regular one-on-one meetings with your manager focused on growth and development
• Clear career path opportunities, with pay increases at each step
• The little things that make a big difference: company outings (on- and off-site), LOTS of food, games and contests with great prizes, extra bonuses throughout the year, and a leadership team that truly cares about YOU
• Opportunities to volunteer and give back to the community

Video: What it's like to be a Customer Care Representative at CAPITAL Services

At CAPITAL, we are committed to connecting people with convenient purchasing power for life's needs. Our team consistently strives for improvement and focuses on excellence in everything we do. We challenge ourselves to be better every day through learning, adapting, and evolving! Interested in working for an employer who values ongoing growth and innovation?