Collections Representative

Hibu; King of Prussia (PA); On-site; USD 25,000 - 39,000; Full time

Job summary

Hibu seeks a credit/collections associate to directly contact customers by phone and pursue delinquent accounts. The role requires persuasiveness, assertiveness, and diplomacy to protect customer relationships while minimizing bad debt exposure.

You will maintain relationships with the Sales team and internal departments, document notes in the database, and process payments and billing inquiries while providing clear, professional communication.

Qualifications

• High school diploma or equivalent required; related experience preferred.
• Experience in customer service or call center environments is a plus.
• Proficiency in MS Word, Excel and Outlook required.
• Strong mathematical skills and attention to detail.
• Excellent written and verbal communication abilities.

Responsibilities

• Maintain telephone contact with customers to ensure prompt payment.
• Handle past-due accounts and define mutually acceptable payment plans.
• Input professional comments in company database.
• Speak with customers via dialer in both incoming and outgoing scenarios.
• Collaborate with Sales and other internal departments.
• Provide monthly comments to management.
• Make collection calls and send collection emails; update daily spreadsheets in Excel.
• Address billing questions and analyze payment history.
• Assist Customer Service with negotiation of claims involving collections.
• Communicate effectively with management to resolve customer concerns.
• Review and respond to incoming department emails professionally.

Skills

Phone collection

Persuasion

Customer service

Negotiation

Attention to detail

Professional communication

Education

High School Diploma or Equivalent

1-2 Years Related Experience

Professional Written and Verbal Communication

Tools

MS Word

Excel

Outlook

Job description

Job Requirements

Hibu is looking for some who will be responsible for direct telephone contact and follow-up collection efforts on delinquent accounts. Collection efforts frequently require a high level of persuasiveness and assertiveness, coupled with sensitivity and diplomacy. Collection efforts must be managed in a professional manner in order to maintain positive customer relationship and minimize bad debt exposure.

Primary Responsibilities

• Maintaining telephone contact with customers according to established guidelines and standards to ensure prompt payment.
• Responsible for a collection assignment consisting of customers with a past due balance.
• Responsible for inputting professional comments in company database
• Responsible for speaking with customers, via a dialer, in both incoming and outgoing situations
• Establish mutually acceptable plan for payments to be made within a specific time frame, when necessary.
• Develop and maintains a working relationship with the Sales Organization as well as other internal departments.
• Provides monthly comments to management.
• Responsible for making collection calls, sending collection emails, contacting Sales, and updating daily assignment spreadsheet in Excel
• Handles billing questions including but not limited to; processing credit card payments, analyze account payment history, and account maintenance/cleanups.
• Responsible for assisting Customer Service with the negotiation of claim situations that involve collection activity.
• Effectively communicates with management team to resolve customer concerns quickly
• Responsible for reviewing and replying to incoming department emails in a professional manner using proper grammar

Secondary Responsibilities

• Communication with internal departments, such as Billing, Customer Service, Product Support, Retention, Sales.
• Miscellaneous duties as requested.

Education And Experience

• High School Degree or Equivalent
• 1-2 Years of Job Related Experience
• MS Word, Excel, Outlook
• Prior Customer Service (Phone) and Call Center Experience
• Math Skills
• Keen Attention to Detail
• Professional Written and Verbal Communication

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