Collections Representative

ADP Middleware Test Company; Orlando (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

ADP Middleware Test Company in Orlando seeks a results-driven Collections Specialist responsible for contacting delinquent owners and arranging payments to bring accounts current. This role involves outbound/inbound calls, maintaining logs, and collaborating with the dialer system.

The ideal candidate brings experience in collections, strong organization, and the ability to multi-task in a fast-paced environment.

Qualifications

• Associates degree or equivalent required or six months to one year related experience.
• Experience in collections and dealing with delinquent accounts preferred.
• Ability to multi-task and stay organized in a fast-paced environment.

Responsibilities

• Contact delinquent owners to collect payments and discuss arrangements.
• Make financial arrangements to bring accounts current or in good standing.
• Maintain a tracking log for performance verification.
• Work with dialer system for outbound and inbound calls.

Skills

Collections

Self-Motivated

Competitive

Professionalism

Multi Task

Positive

Goal Oriented

Organized

Reliable

Team Player

Flexible Hours

Education

Associates degree

Job description

Overview:

Handling escalated accounts where both d/p and/or monthly mortgage are delinquent and to bring those accounts to a current or good status.

Responsibilities:

Include the following, and other duties may be assigned.

• Contact delinquent owners.
• Make financial arrangements to bring the delinquent accounts to a current or good status.
• Maintain a tracking log for performance verification
• Work with dialer system for outbound calling as well as inbound calls.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Collections Experience
• Self-Motivated
• Competitive
• Professionalism
• Ability to Multi Task
• Positive
• Goal Oriented
• Organized
• Reliable
• Team Player
• Flexible with Hours

Education And/Or Experience:

Associates degree (A.A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Language Skills:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or team members of organization.

Mathematical Skills:

Ability to calculate figures and amounts such as discounts, interest, commission, proportions, percentage, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Abilities:

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to adapt to change with processes and procedures.

Certificates, Licenses, Registrations:

NOT LISTED

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is often required to sit, use hands to finger, handle or feel, talk and hear. The team member is occasionally required to stand or walk, could involve lifting up to 10 pounds.

Work Environment:

The noise level in the work environment is usually moderate to mild noise.

Supervisory Responsibilities:

No Supervisory Responsibilities.