Collections Recovery Specialist

ARMStrong Insurance Services, Inc.; United States; Remoto; USD 36.000 - 44.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

401(k) with company match

Paid time off 18 days

Descrizione del lavoro

ARMStrong Insurance Services is seeking a Recovery Specialist to join Paragon’s recovery team in the United States. You will perform follow-up calls on invoices, answer questions, and drive payments by addressing balance due concerns from policyholders.

The role emphasizes phone-based customer service, problem solving, and timely communications, with commission on performance. A strong English communication ability and basic typing skills are required; bilingual candidates are a huge plus.

Competenze

• Fast-paced environment requires self-motivation.
• Strong problem-solving abilities.
• Typing speed of 45 words per minute.
• Excellent English communication and telephone skills.
• Strong interpersonal and organizational abilities.
• Experience in collections or customer service preferred.
• Insurance industry background is a plus.
• Bilingual abilities are a huge plus.

Mansioni

• Electronically reviews insurance policies and claims to identify balances due from policyholders.
• Perform daily problem solving on previously billed invoices and support the internal recovery department.

Conoscenze

Self-motivation

Problem solving

Typing 45 wpm

English communication

Interpersonal skills

Telephone collections

Insurance industry knowledge

Bilingual a huge plus

Descrizione del lavoro

ARMStrong Insurance Services is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions. As the parent company, ARMStrong is proud to own and operate Brown & Joseph, Paragon, NEIS and SubroIQ, each a powerhouse in their own right, providing specialized expertise in debt management and financial services.

Paragon is seeking a Recovery Specialist as we continue to grow our team. Recovery Specialists perform follow-up phone calls on invoices, answering questions and solving problems to secure payment. This position requires heavy use of phone calls and some emails to follow up on balances due from policy holders. Recovery Specialist also focuses on customer services by problem solving and answering questions on current or past billings.

Job Responsibilities:

• Electronically reviews insurance policies and claims to identify balances due from policyholders.
• Perform daily problem solving on previously billed invoices and supports the internal recovery department.

Qualifications and Requirements:

• Self-motivated individual who thrives in a fast-paced atmosphere
• Ability to problem solve
• Computer Skills / Ability to keyboard 45 words per minute
• Excellent English communication/telephone competencies
• Strong interpersonal skills with great organization
• Telephone expertise in collections or customer service preferred but not required
• Background in insurance industry is a plus but not required
• Bilingual a huge plus!

Compensation and Benefits:

• $40,000 per year plus commission (DOE)
• Benefit package with health, dental, vision, life and disability coverage options
• 401(k) retirement plan option with company matching
• Generous paid time off policy - start with 18 days per year
• Paid holidays immediately upon hire - 7 standard holidays & 2 floating holidays of your choice

We look forward to you joining our team!

ARMStrong Insurance Services is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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