Provider Service Representative

ARMStrong Insurance Services; Itasca (IL); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

401(k) matching

PTO 18 days

Paid holidays

Job summary

ARMStrong Insurance Services is seeking a Provider Service Representative to support the health insurance overpayment recovery process. You will manage provider accounts, initiate calls, and document activity in the CollectOne system.

Required are a high school diploma (college coursework preferred) and strong communication. Prior experience in medical billing or collections is a plus, with professionalism and confidentiality throughout.

Qualifications

• High school diploma or equivalent; college coursework preferred.
• Strong verbal communication and phone presence.
• Attention to detail; proficient in note-taking and data entry.
• Experience in medical billing, insurance, or collections a plus.
• Understanding of healthcare overpayments preferred.
• Professional demeanor and confidentiality essential.

Responsibilities

• Maintain and follow up on assigned provider accounts daily.
• Call healthcare providers to discuss overpayment balances.
• Update account statuses and enter notes in CollectOne.
• Prepare and send overpayment notifications and invoices.
• Respond to provider emails and voicemails daily.
• Handle disputes or refund information requests.
• Meet daily call and talk-time quotas (85–100 calls; 170–220 minutes).

Skills

Verbal communication

Phone presence

Attention to detail

Note-taking

Data entry

Medical billing

Insurance knowledge

Discretion/confidentiality

Education

High school diploma

College coursework preferred

Tools

CollectOne system

Job description

ARMStrong Insurance Services is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions. As the parent company, ARMStrong is proud to own and operate Brown & Joseph, Paragon, NEIS and SubroIQ, each a powerhouse in its own right, providing specialized expertise in debt management and financial services.

Brown and Joseph is seeking a Provider Service Representative as we continue to grow our team! The Provider Service Representative plays a critical role in the health insurance overpayment recovery process.

Job Responsibilities

• Maintain and follow up on assigned provider accounts daily.
• Initiate and receive calls to/from healthcare providers to discuss overpayment balances
• Update account statuses, enter notes, and manage inquiries in the CollectOne system
• Prepare and send overpayment notifications and invoices via fax, email, or FedEx
• Respond to provider emails and voicemails throughout the day
• Handle verbal and written provider disputes or refund information requests
• Meet and exceed daily call and talk-time quotas (e.g., 85–100 calls and 170–220 minutes depending on the client)

Job Requirements

• High school diploma or equivalent required; college coursework preferred
• Strong verbal communication skills and phone presence
• Attention to detail and proficiency in note-taking and database entry
• Prior experience in medical billing, insurance, or collections is a plus
• Basic understanding of healthcare and insurance overpayments preferred
• Must maintain professional demeanor and confidentiality at all times

Compensation and Benefits

• Salary is $15-$18 per hour (DOE)
• Benefit package with health, dental, vision, life, and disability coverage options
• 401(k) retirement plan option with company matching
• Generous paid time off policy - start with 18 days per year
• Paid holidays immediately upon hire - 7 standard holidays & 2 floating holidays of your choice

We look forward to you joining our team!!

ARMStrong Insurance Services is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.