Bilingual Collector/Customer Service Specialist

Brown & Joseph AR Management | an ARMStrong IS Company; Metairie (LA); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

401(k) retirement plan option with company matching

Generous paid time off policy

Health, dental, vision, life, and disability coverage options

Paid holidays immediately upon hire

Job summary

A debt recovery company is seeking a Bilingual Collector/Customer Service Specialist in Metairie, Louisiana. This entry-level role involves communicating with businesses, negotiating resolutions, and maintaining account work standards. Ideal candidates should have strong interpersonal skills and customer service experience. Compensation ranges from $18 to $20 per hour, with a comprehensive benefits package.

Qualifications

• Strong interpersonal, communication, and organizational skills are essential.
• Experience in customer service is required.
• Ability to negotiate settlements and deescalate adverse situations.

Responsibilities

• Communicate with businesses via telephone and written correspondence.
• Negotiate claims’ resolution with insurance carriers and responsible parties.
• Complete activities such as phone calls and internet searches to obtain reliable contact information.

Skills

Customer Service experience

Strong attention to detail

Interpersonal skills

Organizational skills

Critical thinking

Attention to detail

Tools

Microsoft Office

Job description

Join to apply for the Bilingual Collector/Customer Service Specialist role at Brown & Joseph AR Management | an ARMStrong IS Company

ARMStrong Insurance Services is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions. As the parent company, ARMStrong is proud to own and operate Brown & Joseph, Paragon, and SubroIQ, each a powerhouse in its own right, providing specialized expertise in debt management and financial services.

SubroIQ is seeking a Bilingual Customer Service Specialist as we continue to grow our team! This position includes collecting outstanding balances, providing needed documentation, coordinating the resolution of disputed invoices, and escalating high-risk customer accounts when necessary.

Job Responsibilities:

• Communicate with businesses via the telephone and written correspondence
• Complete activities such as phone calls, internet searches, third-party report reviews, etc., to obtain reliable contact information
• Maintain minimum account work standards as assigned by Management
• Negotiate claims’ resolution with insurance carriers, attorneys, and responsible parties
• Establish agreements for lien releases
• Acquire background information, when necessary
• Establish monthly payment contracts
• Prepare investigative correspondence

Job Requirements:

• Exercise independent judgment
• Negotiate settlements
• Basic proficiency with Microsoft Office, data entry, and strong computer skills; Excel preferred
• Critical thinker
• Strong attention to detail and goal-oriented
• Ability to deescalate adverse situations
• Strong interpersonal, communication, and organizational skills
• Dependability
• Customer Service experience is REQUIRED

Compensation and Benefits:

• $18 - $20 per hour (DOE)
• Benefits package with health, dental, vision, life, and disability coverage options
• 401(k) retirement plan option with company matching
• Generous paid time off policy - start with 18 days per year
• Paid holidays immediately upon hire - 7 standard holidays & 2 floating holidays of your choice

We look forward to you joining our team!

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales, General Business, and Education

Industries

• Wireless Services, Telecommunications, and Communications Equipment Manufacturing