Recovery Specialist: B2B Debt Collections & Problem Solver

ARMStrong Insurance Services, Inc.; United States; Remote; USD 36.000 - 44.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

401(k) with company match

Paid time off 18 days

Zusammenfassung

ARMStrong Insurance Services is seeking a Recovery Specialist to join Paragon’s recovery team in the United States. You will perform follow-up calls on invoices, answer questions, and drive payments by addressing balance due concerns from policyholders.

The role emphasizes phone-based customer service, problem solving, and timely communications, with commission on performance. A strong English communication ability and basic typing skills are required; bilingual candidates are a huge plus.

Qualifikationen

• Fast-paced environment requires self-motivation.
• Strong problem-solving abilities.
• Typing speed of 45 words per minute.
• Excellent English communication and telephone skills.
• Strong interpersonal and organizational abilities.
• Experience in collections or customer service preferred.
• Insurance industry background is a plus.
• Bilingual abilities are a huge plus.

Aufgaben

• Electronically reviews insurance policies and claims to identify balances due from policyholders.
• Perform daily problem solving on previously billed invoices and support the internal recovery department.

Kenntnisse

Self-motivation

Problem solving

Typing 45 wpm

English communication

Interpersonal skills

Telephone collections

Insurance industry knowledge

Bilingual a huge plus

Jobbeschreibung

ARMStrong Insurance Services is seeking a Recovery Specialist to join Paragon’s recovery team in the United States. You will perform follow-up calls on invoices, answer questions, and drive payments by addressing balance due concerns from policyholders.

The role emphasizes phone-based customer service, problem solving, and timely communications, with commission on performance. A strong English communication ability and basic typing skills are required; bilingual candidates are a huge plus.