Collections Recovery Specialist

ARMStrong Insurance Services; Chicago (IL); On-site; USD 40,000 - 52,000; Full time

Job summary

ARMStrong Insurance Services in Chicago is seeking a Recovery Specialist to perform follow-up calls on invoices, answer questions, and drive payments from policyholders. This role emphasizes phone work and occasional emails.

You will join a team focused on customer service and problem solving, with a compensation package including a $40,000 salary plus commission, comprehensive benefits, a 401(k) plan, generous PTO and holidays.

Qualifications

• Self-motivated individual who thrives in a fast-paced atmosphere.
• Ability to problem solve.
• Typing speed of 45 words per minute.
• Excellent English communication and telephone competencies.
• Strong interpersonal skills and organization.
• Telephone collections or customer service experience preferred but not required.
• Insurance industry background is a plus but not required.
• Bilingual is a huge plus.

Responsibilities

• Electronically reviews insurance policies and claims to identify balances due from policyholders.
• Perform daily problem solving on previously billed invoices and supports the internal recovery department.

Skills

Phone/communication skills

Problem solving

Typing speed 45 wpm

Interpersonal skills

Telephone collections experience

Bilingual

Job description

ARMStrong Insurance Services is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions. As the parent company, ARMStrong is proud to own and operate Brown & Joseph, Paragon, NEIS and SubroIQ, each a powerhouse in their own right, providing specialized expertise in debt management and financial services.

Paragon is seeking a Recovery Specialist as we continue to grow our team. Recovery Specialists perform follow-up phone calls on invoices, answering questions and solving problems to secure payment. This position requires heavy use of phone calls and some emails to follow up on balances due from policy holders. Recovery Specialist also focuses on customer services by problem solving and answering questions on current or past billings.

Job Responsibilities:

• Electronically reviews insurance policies and claims to identify balances due from policyholders.
• Perform daily problem solving on previously billed invoices and supports the internal recovery department.

Qualifications and Requirements:

• Self-motivated individual who thrives in a fast-paced atmosphere
• Ability to problem solve
• Computer Skills / Ability to keyboard 45 words per minute
• Excellent English communication/telephone competencies
• Strong interpersonal skills with great organization
• Telephone expertise in collections or customer service preferred but not required
• Background in insurance industry is a plus but not required
• Bilingual a huge plus!

Compensation and Benefits:

• $40,000 per year plus commission (DOE)
• Benefit package with health, dental, vision, life and disability coverage options
• 401(k) retirement plan option with company matching
• Generous paid time off policy - start with 18 days per year
• Paid holidays immediately upon hire - 7 standard holidays & 2 floating holidays of your choice

We look forward to you joining our team!

ARMStrong Insurance Services is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Terms and Conditions:

Privacy Policy: https://armstrong-is.com/privacy-policy/