Impactful Insurance Collections Specialist

ARMStrong Insurance Services; Chicago (IL); On-site; USD 40,000 - 52,000; Full time

Job summary

ARMStrong Insurance Services in Chicago is seeking a Recovery Specialist to perform follow-up calls on invoices, answer questions, and drive payments from policyholders. This role emphasizes phone work and occasional emails.

You will join a team focused on customer service and problem solving, with a compensation package including a $40,000 salary plus commission, comprehensive benefits, a 401(k) plan, generous PTO and holidays.

Qualifications

• Self-motivated individual who thrives in a fast-paced atmosphere.
• Ability to problem solve.
• Typing speed of 45 words per minute.
• Excellent English communication and telephone competencies.
• Strong interpersonal skills and organization.
• Telephone collections or customer service experience preferred but not required.
• Insurance industry background is a plus but not required.
• Bilingual is a huge plus.

Responsibilities

• Electronically reviews insurance policies and claims to identify balances due from policyholders.
• Perform daily problem solving on previously billed invoices and supports the internal recovery department.

Skills

Phone/communication skills

Problem solving

Typing speed 45 wpm

Interpersonal skills

Telephone collections experience

Bilingual

Job description

ARMStrong Insurance Services in Chicago is seeking a Recovery Specialist to perform follow-up calls on invoices, answer questions, and drive payments from policyholders. This role emphasizes phone work and occasional emails.

You will join a team focused on customer service and problem solving, with a compensation package including a $40,000 salary plus commission, comprehensive benefits, a 401(k) plan, generous PTO and holidays.