Administrative Operations Leader – Legal Services

Smith-Debnam-Narron-Drake-Saintsing-; Raleigh (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

Smith Debnam, a Carolina-based law firm with over 50 years of experience, seeks an Administrative Operations Manager to oversee the consumer collections practice’s administrative functions, including file intake, account maintenance, client support, and compliance, in a fast-paced environment.

This hands-on leadership role requires strong people management, data analysis, and cross-department collaboration with attorneys, Compliance, and Technology to ensure accurate operations and excellent

Qualifications

• Associate or bachelor’s degree in business administration, accounting, finance or a related field preferred.
• Minimum of three years of operations-management experience in banking, financial services, collections, legal services, or a related industry.
• Minimum of three years of direct supervisory experience managing a team of three or more employees.
• Strong organizational, analytical, communication, and interpersonal skills with exceptional attention to detail.
• Ability to manage multiple priorities in a deadline-driven environment and collaborate across departments.

Responsibilities

• Oversee client support, account maintenance, and patient intake in a fast-paced environment.
• Lead and develop staff, manage workloads, and ensure timely, accurate completion of work.
• Partner with attorneys, Compliance, Operations, and Technology to address client needs and improve operations.
• Monitor data quality, prepare reports, and identify process improvements.
• Provide guidance on escalated operational and workflow issues and support audits and compliance deliverables.

Skills

Leadership

Data analysis

Communication

Attention to detail

Multitasking

Collaboration

Microsoft Excel

Education

Associate or bachelor's degree in business administration, accounting, finance

Tools

Microsoft Excel

Client-management systems

Job description

Smith Debnam, a Carolina-based law firm with over 50 years of experience, seeks an Administrative Operations Manager to oversee the consumer collections practice’s administrative functions, including file intake, account maintenance, client support, and compliance, in a fast-paced environment.

This hands-on leadership role requires strong people management, data analysis, and cross-department collaboration with attorneys, Compliance, and Technology to ensure accurate operations and excellent