Collections Ops Lead — Law Firm Team Leadership

Brock & Scott, PLLC; Winston-Salem (NC); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Voluntary life insurance

Voluntary vision insurance

Critical illness insurance

401(k) plan

Paid holidays

PTO

Job summary

Brock & Scott, PLLC is seeking an experienced Collections Supervisor to oversee the daily operations of the Collections department, coordinating workloads and ensuring timeliness and quality in client directives.

Reporting to Partners and Operations leadership, you will manage non-attorney staff, approve scheduling and PTO, and drive process improvements while maintaining a collaborative work environment.

Qualifications

• Minimum 2 years of professional work experience; law firm experience preferred.
• Strong leadership and communication skills with ability to guide a team.
• Ability to manage multiple priorities and meet deadlines.

Responsibilities

• Oversee daily operations of Collections department and delegate workload.
• Monitor timelines and quality of work to meet client objectives.
• Coordinate workflow with Partners and Operations leadership.
• Identify problems and recommend process improvements.
• Approve schedules, PTO usage, and overtime for non-attorneys in the department.
• Provide direction and accountability to team members.
• Collaborate with other departments to resolve cross-system issues.
• Maintain confidentiality and a professional environment.

Skills

Leadership

Communication

Time management

Problem-solving

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Client systems

Job description

Brock & Scott, PLLC is seeking an experienced Collections Supervisor to oversee the daily operations of the Collections department, coordinating workloads and ensuring timeliness and quality in client directives.

Reporting to Partners and Operations leadership, you will manage non-attorney staff, approve scheduling and PTO, and drive process improvements while maintaining a collaborative work environment.