Collections Officer

optiBPO; United States; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

In-house medical team

HMO coverage

Healthy workplace for collaboration

Job summary

optiBPO is seeking a remote Collections Officer to manage overdue accounts, reduce bad debt, and maintain positive customer relationships within a credit policy framework. This role serves clients across regions in an international credit control environment.

You will reconcile accounts in Excel, contact customers, escalate when needed, and assist with month-end reporting. Strong communication and multitasking are essential for success.

Qualifications

• Certificate IV, Business, Accounting, Finance, or a related field (preferred but not essential).
• Proficiency in Microsoft Office Suite, particularly Excel; experience with Pronto/MYOB is highly regarded.
• Strong communication and stakeholder management abilities.
• Ability to multi‑task, manage workload effectively, and meet tight deadlines with precision.
• Minimum 3 years' experience in a high-volume collections role.

Responsibilities

• Contact customers regarding overdue invoices via email.
• Monitor and follow up outstanding debts to ensure prompt payment as directed.
• Escalate outstanding accounts in accordance with company policy to the Manager.
• Reconcile customer accounts and identify unapplied payments or credits using Excel reporting and prepare them for discussion.
• Recommend account holds, credit limit changes, or trading term amendments to Group Credit Controller.
• Assist with credit risk assessments and customer reviews.
• Respond to customer account enquiries professionally and promptly.
• Prepare aged debtor reports and collection updates as directed.
• Assist Group Credit Controller with month-end reporting and forecasted cash collections.
• Ensure all collection activity is documented within company systems and policies.
• Other duties as directed within the Credit Control environment.

Skills

Communication skills

Collections experience

Multitasking ability

Education

Certificate IV in Business/Accounting/Finance

Tools

Excel

Pronto/MYOB

Job description

Job Category:

Accounting & Finance | JR-22849

Job Location:

Work From Home

Why will you love working with this Client?

This client is a stormwater and wastewater asset maintenance expert. Drain cleaning, CCTV inspection, pipe rehabilitation, and vacuum excavation across Australia.

Location / Shift

Work From Home - Morning Shift

Job Overview

The Collections Officer is responsible for the timely collection of outstanding customer accounts, minimising bad debt exposure, maintaining positive customer relationships, and ensuring adherence to company credit policies and procedures.

Key Task / Responsibilities

• Contact customers regarding overdue invoices via email.


• Monitor and follow up outstanding debts to ensure prompt payment as directed.


• Escalate outstanding accounts in accordance with company policy to the Manager.


• Reconcile customer accounts and identify unapplied payments or credits using Excel reporting and prepare them for discussion.


• Recommend account holds, credit limit changes, or trading term amendments to Group Credit Controller.


• Assist with credit risk assessments and customer reviews.


• Respond to customer account enquiries professionally and promptly.


• Prepare aged debtor reports and collection updates as directed.


• Assist Group Credit Controller with month-end reporting and forecasted cash collections.


• Ensure all collection activity is documented within company systems and policies.


• Other duties as directed within the Credit Control environment.

Qualification & Requirments

• Certificate IV, Business, Accounting, Finance, or a related field (preferred but not essential).


• Proficiency in Microsoft Office Suite, particularly Excel; experience with Pronto/MYOB is highly regarded.


• Strong communication and stakeholder management abilities.


• Ability to multi‑task, manage workload effectively, and meet tight deadlines with precision.


• Minimum 3 years' experience in a high-volume collections role.

Why join optiBPO?

optiBPO is an exciting workplace where smart, talented professionals will surround you. These professionals support clients across Australia, New Zealand, the US, Canada, and Europe. Moreover, this is an excellent opportunity for anyone interested in serving as a CollectionsOfficer. The job is within an international environment.

Perks & Benefits

• In-house medical team and HMO coverage.


• A healthy workplace promotes collaboration and creativity.


• Clear growth strategies and learning opportunities to advance your career.

Enjoy great perks and benefits, such as an in-house medical team and HMO coverage. We maintain a healthy workplace that promotes collaboration, creativity, and teamwork. In addition, we need to help you advance your career by elevating growth strategies. You will also have learning opportunities throughout your career journey with us. If you are passionate about contributing to a dynamic team, the Collections Officer role offers great career prospects at optiBPO.