Supervisor, Credit/Collections

Optos PLC; Marlborough (MA); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Company bonus program

Job summary

Optos is seeking a Supervisor, Credit/Collections in Marlborough, MA for a hybrid role with three days in the office. You will lead a small team, optimize collections processes and ensure timely payments while delivering excellent customer service.

You will supervise three specialists, generate aging reports, collaborate with Sales and Contracts, and support month-end close activities. Strong communication and cross-functional skills are essential.

Qualifications

• Bachelor's degree in finance, accounting preferred.
• 5+ years in credit and collections is highly beneficial.
• Excellent written and verbal communication skills.

Responsibilities

• Supervise a team of three collections specialists.
• Make daily collections calls to identified accounts and set payment plans.
• Prepare aging reports and highlight past-due accounts for management.
• Collaborate with Sales and Contracts to resolve credit issues.
• Support month-end close related to bad debt and write-offs.

Skills

Cross-functional collaboration

Proactive communicator

Deadline-driven

Time management

Team player

Verbal & written communication

Credit & collections experience

Education

Bachelor's degree in finance or accounting (preferred)

Job description

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Job Title: Supervisor, Credit/Collections
Location: Marlborough, MA (Hybrid Role, Three Days in Office)

ROLE SUMMARY

Communicate with customers in various stages of collections to maximize collections results and minimize collections expense. Provide superior customer service by building relationships with customers and adding value to every interaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Supervise a team of three collections specialists.
• Make daily collections calls to identified accounts.
• Answer calls from customers in a responsive, timely, accurate manner. Counsel these customers in an effort to arrive at a mutually agreed upon payment schedule to avoid collection agency referral. Utilize trouble-shooting skills to resolve customer problems and to minimize escalated calls and research.
• Generate aging reports and identify customers past due, provide commentary on past due balances for management review.
• Maintain and deliver high customer service standards when interacting with internal sales organization and customers.
• Strive and contribute toward a best practices credit and collections organization through superior customer service and process engineering.
• Prepare billing adjustments, request refund checks, and follow-up disputes.
• Collaborate with Sales and Contracts to resolve credit issues.
• Monitor payments and follow up in a timely manner.
• Maintain initiative and a willingness to improve processes with an emphasis on customer service.
• Provide weekly statistics for collection team efforts.
• Work with manage relationship with third party collection team.
• Support month end close processes related to bad debt, write offs, and related journal entries.
• Develop, compile and report key metrics that can identity trends.
• Generation of ACH files for customer payments on a monthly basis.
• Proactively identify ways to streamline and improve current processes.
• Documentation of existing and future policy creations.

MINIMUM QUALIFICATIONS

• Demonstrate ability to work cross functionally.
• Strong pro-active communicator with the ability to influence others.
• Ability to produce high quality work under pressure and within tight timescales.
• An ability to work within tight deadlines and manage time effectively.
• Strong team player with flexible attitude to work priorities.
• Excellent written and verbal communication skills.

HIGHLY BENEFICIAL SKILLS

• Previous experience in a similar role preferred.
• 5+ years of progressive work experience in the credit and collections function.
• Bachelor's degree in finance, accounting is preferred.

BENEFITS

At Optos, we offer a highly competitive compensation and benefits package.

• Eligibility for company bonus program.
• Salary range for this position is within the range of $80k-$95k, based on experience and level of skill.

EQUAL OPPORTUNITIES EMPLOYER

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, age or protected veteran status.