Accounts Receivable Officer - Work from Home/Dayshift

Twoconnect; United States; Remote; USD 52,000 - 82,000; Full time

Benefits offered by this job

Work from home

Dayshift 0600 AM–0300 PM PHT

Mon–Fri; weekends off

HMO with dependents and medical reimb.

Government-mandated benefits

Career development programs

Job summary

Twoconnect is seeking an experienced Accounts Receivable Officer to support AR, debtor management, customer accounts, and order processing activities. You will work closely with the Finance Manager and internal teams to manage invoice finalisation, payment allocations, reconciliations, and collections.

Responsibilities include processing orders via OMS/eCommerce, ensuring data accuracy, and supporting audit documentation and staff training.

Qualifications

• 3+ years in Accounts Receivable, Collections, Debtor Management, Order Management, Sales Support or similar finance role.
• Experience in high-volume AR, including allocations, reconciliations and collections.
• Proven debtor follow-ups via email and phone.

Responsibilities

• Manage AR processes: finalisation, allocations, reconciliations and admin using Xero.
• Review/order data via OMS and eCommerce integrations.
• Identify pricing/invoicing discrepancies before finalisation.
• Process customer account applications and new account setup; allocate payments daily.
• Monitor overdue invoices; perform debtor management and collections follow-ups.

Skills

Accounts Receivable

Collections

Debtor Management

Order Management

Sales Support

High-volume processing

Tools

Xero

Order Management System (OMS)

eCommerce platforms

Job description

Position Outline

We are seeking an experienced Accounts Receivable Officer to support accounts receivable, debtor management, customer accounts, and order processing activities. Working closely with the Finance Manager and internal teams, this role is responsible for managing invoice finalisation, payment allocations, reconciliations, collections, customer account administration, and order management through OMS, eCommerce platforms, and Xero.

Key Responsibilities

• Manage accounts receivable processes, including invoice finalisation, payment allocation, reconciliations, and account administration using Xero.
• Review and process customer order data received through the Order Management System (OMS) and eCommerce platform integrations.
• Identify and correct pricing, discount, and invoicing discrepancies before invoice finalisation.
• Process customer account applications and support new account setup.
• Allocate customer payments daily and maintain accurate reconciliation records.
• Monitor overdue invoices and conduct debtor management activities, including email reminders and collections follow-up.
• Make initial escalation calls to customers regarding overdue accounts when required.
• Support the management of medium and high-risk customer accounts and elevate issues as appropriate.
• Monitor customer credit terms and assist in minimising financial risk.
• Report overdue debts and accounts receivable concerns to the Finance Manager.
• Respond to customer and enquiries relating to orders, products, accounts, and payments.
• Manage shared inboxes and ensure enquiries are actioned or escalated promptly.
• Liaise with dispatch and internal teams to support efficient order fulfilment and account processing.
• Process credit notes in line with quality assurance requests.
• Prepare ad hoc reports and provide accounts receivable support to assist business decision-making.
• Assist with audit documentation, finance administration tasks, and staff training as required.
• Provide ongoing support to the Finance Manager and wider team.
• Perform other duties relevant to the position as required.

• Minimum 3+ years' experience in Accounts Receivable, Collections, Debtor Management, Order Management, Sales Support, or a similar finance support role.
• Strong experience in high-volume accounts receivable environments, including payment allocation, reconciliations, and collections.
• Experience conducting professional debtor follow-ups via email and phone.
• Intermediate Excel skills.
• Strong attention to detail and accuracy across financial and administrative processes.
• Excellent written and verbal communication skills.
• Ability to work independently while effectively collaborating with internal stakeholders.
• Strong organisational, time management, and problem-solving abilities.
• Ability to manage sensitive customer and financial information confidentially.

Why Join Twoconnect?

We offer more than just a job — we offer a supportive and rewarding career experience. Here’s what you can expect from this opportunity:

• Work setup – Work from home; Dayshift - 0600 AM- 0300 PM PHT (adjustments will be made for daylight saving time)
• Monday to Friday; weekends off
• HMO with 2 free dependents and medical reimbursements
• Government-mandated benefits
• Opportunities to work with leading companies in Australia and beyond
• Training programmes for career development
• Engaging company outings, team activities and wellness sessions
• Supportive, inclusive culture
• Dedicated managers focused on your growth and success

Twoconnect connects highly skilled Filipino professionals with established companies in Australia, New Zealand, the United States, the United Kingdom and Europe, providing direct access to global careers and long-term opportunities.

We offer competitive pay and benefits, additional entitlements and structured career development programs that make employment both financially rewarding and professionally sustainable.

Our industry-leading retention rate demonstrates our commitment to a people-first culture that prioritizes stability, growth and genuine care for every employee.

Twoconnect is an equal opportunity employer. We value cultural diversity and foster an inclusive workplace where every employee is respected and supported as part of a growing global team.