Remote Collections Specialist (Credit Control & Cash Flow)

optiBPO; Kansas; Hybrid; USD 48,000 - 68,000; Full time

Benefits offered by this job

In-house medical team

HMO coverage

Career growth opportunities

Job summary

optiBPO is seeking a Collections Officer for a remote US-based role. The position focuses on timely collection of outstanding customer accounts, reducing bad debt and ensuring adherence to credit policies.

You will contact customers, reconcile accounts, and prepare aged debtor reports while supporting month-end cash collections. Requires 3+ years in high-volume collections and strong Excel skills.

Qualifications

• Certificate IV in Business, Accounting, Finance or related field preferred.
• Proficiency in Microsoft Excel; experience with Pronto/MYOB is highly regarded.
• Strong communication and stakeholder management abilities.
• Ability to multi-task, manage workload and meet tight deadlines with precision.
• Minimum 3 years’ experience in a high-volume collections role.

Responsibilities

• Contact customers regarding overdue invoices via email.
• Monitor and follow up outstanding debts to ensure prompt payment.
• Escalate outstanding accounts as per policy to the Manager.
• Reconcile customer accounts and identify unapplied payments or credits.
• Recommend credit actions to Group Credit Controller.
• Assist with credit risk assessments and customer reviews.
• Prepare aged debtor reports and collection updates.
• Support month-end reporting and forecasted cash collections.

Skills

communication

stakeholder management

multi-tasking

Excel

Education

Certificate IV, Business/Accounting/Finance

Tools

Pronto/MYOB

Job description

optiBPO is seeking a Collections Officer for a remote US-based role. The position focuses on timely collection of outstanding customer accounts, reducing bad debt and ensuring adherence to credit policies.

You will contact customers, reconcile accounts, and prepare aged debtor reports while supporting month-end cash collections. Requires 3+ years in high-volume collections and strong Excel skills.