Collections & Negotiation Specialist

Purpose Financial Services, inc.; Wilmington (DE); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Advance America, part of Purpose Financial/Advance America, is seeking a skilled collections specialist to join our Wilmington team. The role focuses on contacting customers and negotiating payment on overdue loans, acting as a liaison between creditors and customers to recover payments.

The position reports to the Collections Manager and requires the ability to handle inbound and outbound calls, adhere to policies, and meet revenue targets while maintaining professional standards.

Responsibilities

• Influence and advise customers on the payment options for debt recovery.
• Execute strategies for collection processes and procedures, including negotiating payment plans based upon company guidelines.
• Build positive rapport with different types of customers over the phone to retain loyalty while initiating collection actions.
• Initiate and handle inbound and outbound calling to collect a debt.
• Understand the impact of attitude for handling Advance America Collection contacts professionally, showing empathy, assertiveness, tact and resilience.
• Achieve set revenue targets and call quality objectives.
• Use questioning and listening skills for effective telephone, email, chat and text communication.
• Adhere to corporate policies including Creed, Code of Ethics and Information Security Policies.

Job description

Advance America, part of Purpose Financial/Advance America, is seeking a skilled collections specialist to join our Wilmington team. The role focuses on contacting customers and negotiating payment on overdue loans, acting as a liaison between creditors and customers to recover payments.

The position reports to the Collections Manager and requires the ability to handle inbound and outbound calls, adhere to policies, and meet revenue targets while maintaining professional standards.