Collections Agent (921030)

Purpose Financial Services, inc.; Spartanburg (SC); Presencial; USD 32.000 - 52.000; Jornada completa

Descripción de la vacante

Purpose Financial/Advance America is seeking a Collections Specialist to contact customers and negotiate payment arrangements for overdue accounts. The role requires effective telephone communication, adherence to policies, and a commitment to achieving revenue targets.

On-site position in Spartanburg, SC with potential weekend hours as needed. Requirements include a High School Diploma or GED and 1+ year in call center or customer service; 3 years in collections and Spanish bilingual abilities

Formación

• High School Diploma or GED required.
• Minimum 1 year call center or customer service experience.
• 3 years of collections experience preferred; Spanish bilingual preferred.
• Strong negotiation and problem-solving skills.

Responsabilidades

• Contact customers to collect payments on overdue or defaulted loans.
• Negotiate payment plans based on company guidelines.
• Initiate inbound and outbound calls to collect debts.
• Maintain compliance with corporate policies and information security standards.
• Aim to meet revenue targets and call quality objectives.

Conocimientos

Call center experience

Negotiation

Communication skills

Bilingual Spanish

Educación

High School Diploma or GED

Descripción del empleo

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Company: Purpose Financial/Advance America.

Address : 135 N Church Street , Spartanburg , South Carolina , United States - 29306

Since 1997, Advance America has helped millions of hardworking people with a variety of personalized financial solutions. We are a nationally recognized, fully licensed financial services company with over 1,900 locations and online lending services.

We are currently seeking highly-skilled, career-oriented individuals ready to be part of a growing company!

This position reports to Collections Manager and, is responsible forcontacting and successfully negotiating with customers to collect payment on overdue, defaulted or write-off loans, or other payments. This position will acts as the liaison between creditors and customers through managing overdue accounts.

Job Responsibility

Support :

• Influence and advise customers on the payment options for debt recovery.

Influence:

• Execute strategies for collection processes and procedures, including, but not limited to negotiating payment plans based upon company approved guidelines.
• Apply the elements of building positive rapport with different types of customers over the phone in order to retain customer loyalty while initiating processes for collection of payments.
• Initiate and handle both inbound and outbound calling to collect a debt.
• Understand the impact of attitude for handling Advance America Collection contacts professionally, to includeshowing empathy, assertiveness, tact and resilience.

Manage or Direct:

• Achieve set revenue targets and call quality objectives.

Maintain:

• Use questioning and listening skills that support effective telephone, email, chat and text communication.

Accountability

• Understand, adhere to and enforce all corporate policies including, but not limited to, Advance America’s Creed, Code of Ethics and Information Security Policies.

Job Responsibilities Cont.

Education Required

High School Diploma or GED.

Experience Required

Minimum of one year call center or customer service related experience. Three years of collections experience at a high-volume call center, and/or bi-lingual in Spanish, preferred. Must be able to demonstrate critical thinking, negotiating, and problem-solving skills. Background in a fast paced work environment a plus.

Physical requirements

Sitting for long periods of time; standing occasionally; walking; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; typing; data entry; grasping; transferring items between hands and/or to another person or receptacle; use of office equipment to include computers; ability to travel to, be physically present at, and complete the physical requirements of the position at any assigned location.

*** Ability and flexibility to work hours as assigned between 8:00am and 8:00pm Monday – Friday, 8:00am and 1:00pm on Saturdays, and potential Sunday hours as determined by business necessity.

Action Oriented

Core Values and Business Ethics

Customer Focus

Drive For Results

Functional/ Technical Skills

Innovation and Quality

Interpersonal Savvy

Personal Learning

Team Relations

Time Management

Supervisory Responsibiity

Travel

No Travel.

Position Type/Expected Hours of Work

Ability and flexibility to work hours as assigned between 8:00am and 8:00pm Monday – Friday, 8:00am and 1:00pm on Saturdays, and potential Sunday hours as determined by business necessity.

Attire

Professional attire (as required by company standards).

Other Duties

Must be eligible to work in the USA and able to pass a background check.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Nearest Major Market: Spartanburg Nearest Secondary Market: South Carolina