Strategic Collections Negotiator - Consumer Finance

B AND B ATTORNEYS PLLC; Edgewood (KY); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Paid time off

Vision insurance

Job summary

B and B Attorneys is seeking a Collections Negotiator to join our team. This role focuses on consumer finance debt, requiring confident phone work, strong negotiation, and the ability to resolve delinquent accounts through practical payment options.

You will manage a portfolio of accounts, follow fair debt collection practices, and work closely with clients to reach settlements that meet both the debtor's needs and our company requirements.

Qualifications

• Experience in collections, consumer finance, debt recovery, or account negotiation preferred.
• Strong negotiation and telephone communication skills.
• Comfortable spending a significant portion of the day speaking with consumers by phone.
• Ability to remain calm, professional, and persistent during challenging conversations.

Responsibilities

• Communicate with consumers by telephone regarding outstanding accounts
• Negotiate payment arrangements, settlements, and account resolutions
• Ask effective questions to understand a consumer’s financial circumstances and ability to pay
• Handle objections and difficult conversations professionally and confidently
• Work toward mutually workable resolutions while meeting client and company expectations
• Maintain accurate and detailed notes regarding all conversations, negotiations, promises to pay, and account activity
• Follow up consistently on payment arrangements and unresolved accounts
• Manage a portfolio of accounts and prioritize collection activity
• Maintain professionalism and comply with all applicable debt-collection laws, regulations, client requirements, and company policies

Skills

Negotiation

Telephone communication

Consumer focus

Persistent

Job description

B and B Attorneys is seeking a Collections Negotiator to join our team. This role focuses on consumer finance debt, requiring confident phone work, strong negotiation, and the ability to resolve delinquent accounts through practical payment options.

You will manage a portfolio of accounts, follow fair debt collection practices, and work closely with clients to reach settlements that meet both the debtor's needs and our company requirements.