Collections Manager II: Data-Driven Leader

JPMorgan Chase & Co.; Tempe (AZ); On-site; USD 90,000 - 130,000; Full time

Job summary

JPMorgan Chase & Co. in Tempe, AZ is seeking a Collections Manager II to lead a team responsible for mitigating financial loss by negotiating payments and solving delinquent or overdrawn accounts.

The role requires coaching, cross-functional collaboration, and strong data analytics to optimize collections processes while ensuring regulatory compliance and exceptional customer experience.

Qualifications

• 5+ years of experience in managing collections processes.
• Demonstrated proficiency in using advanced computer systems and technology to optimize collections processes.
• Proven ability to analyze data and leverage automation to drive improvements.
• Expertise in leading cross-functional collaborations and managing a team.
• Experience in fostering inclusive environments and guiding professional growth.

Responsibilities

• Lead the negotiation of payments and resolution of past due or overdrawn accounts, utilizing expert negotiation and influence skills to achieve mutually beneficial outcomes.
• Implement innovative solutions and process improvements within the collections department, leveraging advanced knowledge in data analytics and automation.
• Direct the day-to-day operations of the collections team, ensuring adherence to established policies and practices, and fostering an environment of continuous learning and development.
• Utilize advanced computer literacy skills to manage customer interactions, ensuring a seamless and positive customer experience throughout the collections process.
• Collaborate cross-functionally with other departments to align collections strategies and initiatives, leveraging expert team building and conflict management skills to drive organizational success.

Skills

Negotiation skills

Leadership

Data analytics

Automation

Cross-functional collaboration

Customer service

Coaching

Conflict management

Job description

JPMorgan Chase & Co. in Tempe, AZ is seeking a Collections Manager II to lead a team responsible for mitigating financial loss by negotiating payments and solving delinquent or overdrawn accounts.

The role requires coaching, cross-functional collaboration, and strong data analytics to optimize collections processes while ensuring regulatory compliance and exceptional customer experience.