Collections Manager: Delinquency & Recovery Leader

SchoolsFirst Federal Credit Union; Tustin (CA); On-site; USD 112,000 - 179,000; Full time

Job summary

SchoolsFirst FCU in California is seeking a Manager of Collections to lead the daily operations of the collections team, focusing on delinquent payments and recovery strategies to limit losses while maintaining member service.

The role requires 5–7 years of experience with 1–3 years in a supervisory capacity, and offers a 40-hour work week with a pay range of $112,185 to $179,496. E-Verify participation is noted.

Qualifications

• High school diploma or GED equivalent
• Bachelor's degree in a related field or equivalent experience
• 5-7 years of functional experience required
• 1-3 years of management experience required

Responsibilities

• Oversees daily operations of the Collections department and delinquency recovery efforts.
• Plans, directs, and evaluates collection and recovery activities to limit losses.
• Ensures compliance with BSA, CFPB, NCUA policies and legal guidelines.
• Coordinates audits and serves as liaison for internal and external reviews.
• Manages vendor relationships and contract performance with lenders and agencies.
• Monitors reports and metrics to improve processes within the unit.
• Provides guidance and coaching to team members; supports budgeting and planning.

Skills

Collections leadership

Team management

Regulatory compliance

Vendor management

Process improvement

Education

Bachelor's Degree in related field

Job description

SchoolsFirst FCU in California is seeking a Manager of Collections to lead the daily operations of the collections team, focusing on delinquent payments and recovery strategies to limit losses while maintaining member service.

The role requires 5–7 years of experience with 1–3 years in a supervisory capacity, and offers a 40-hour work week with a pay range of $112,185 to $179,496. E-Verify participation is noted.