Collections Leader – Delinquency & Recovery

SchoolsFirst Federal Credit Union; United States; On-site; USD 112,000 - 179,000; Full time

Job summary

SchoolsFirst FCU in the United States seeks an experienced Manager, Collections to lead the day-to-day operations of the Collections department, focusing on delinquent payments and recovery strategies to minimize losses and protect members.

You will supervise the team, coordinate with audits and regulators, and drive process improvement, vendor management, and compliance with applicable laws and internal controls.

Qualifications

• High School Diploma or GED required.
• Bachelor's Degree in a related field or equivalent years of experience required.
• 5-7 years of prior functional experience required.
• 1-3 years of prior management experience required.

Responsibilities

• Manages the day-to-day operation of the Collections department with a primary focus on collection of delinquent payments and/or recovery strategies.
• Plans, organizes, and directs the functions and team for the purpose of limiting consumer loan portfolio delinquency and charge off.
• Ensures maximum accuracy, efficiency, and compliance related to all collections activities on consumer loans and lines of credit.
• Monitors service performance of the department to ensure exceptional Member Service.
• Responsible for the overall direction, coordination, and evaluation of collection and/or recovery functions which may include, but are not limited to: communication campaigns, inbound and outbound call strategies, short-term and long-term assistance, negative shares, workout loans, post charge-off recovery strategies, repossessions, bankruptcy cases, and other operations and quality control functions for the purpose of limiting consumer loan portfolio delinquency and charge-off.
• Conducts periodic reviews of existing systems, procedures and workflows to ensure highest level of Member service, productivity, internal control and legal compliance.
• Serves as liaison for internal and external audits, including the NCUA and CFPB, relating to department audit activities to ensure that department functions meet regulatory policies and guidelines.
• Supports team with the evaluation of Member financial circumstances problem resolution, escalations, and the development of recommendations to assist the Member and mitigate credit union losses, delinquencies and avoid future complaints.
• Manages vendor relationships and vendor performance, including attorneys, repossession companies and collection agencies, to ensure Members are treated with empathy and care, reviews audit reports, and contract renewals.
• Reviews various reports to ensure that proper tracking is in place to effectively evaluate and improve processes and metrics within the business unit.
• Appropriately identifies, evaluates, and manages risk within area and implements risk mitigation strategies and activities.

Skills

Collection experience

Regulatory knowledge

Education

High School Diploma or GED

Bachelor's Degree in related field

Job description

SchoolsFirst FCU in the United States seeks an experienced Manager, Collections to lead the day-to-day operations of the Collections department, focusing on delinquent payments and recovery strategies to minimize losses and protect members.

You will supervise the team, coordinate with audits and regulators, and drive process improvement, vendor management, and compliance with applicable laws and internal controls.