Collections & Customer Service Specialist - Flexible Schedule

CBE Companies; Cedar Falls (IA); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Paid training

Commission potential

In-office environment

4 days 40 hours schedule

Day shift

Job summary

CBE Companies in Cedar Falls, IA is hiring a Customer Service/Collections Agent. This in-office role requires strong customer service skills and a detail-oriented mindset. You will work in a fast-paced environment to resolve accounts with professionalism.

The full-time position offers 40 hours with a diverse schedule (4 days 7AM–4PM or 8AM–5PM, plus one 11AM–8PM day). Base pay is $14.00–$15.00 per hour with commissions and 3 weeks of paid training.

Qualifications

• Must be at least 18 years old.
• High School Diploma or GED required (or equivalent).
• 9+ months of work history; customer service preferred.
• Strong communication, persuasion, and negotiation skills.
• Ability to handle multiple tasks with accuracy.
• Excellent attendance and reliability.

Responsibilities

• Assist consumers to resolve accounts in an ethical, legal, and timely manner.
• Maintain professional, compliant communication with customers.
• Achieve schedule adherence and meet productivity standards.
• Learn processes and apply them to resolve accounts effectively.

Skills

Customer service

Communication

Negotiation

Multitasking

Attention to detail

Self-motivation

Education

High School Diploma or GED

Tools

Typing

Computer

Job description

CBE Companies in Cedar Falls, IA is hiring a Customer Service/Collections Agent. This in-office role requires strong customer service skills and a detail-oriented mindset. You will work in a fast-paced environment to resolve accounts with professionalism.

The full-time position offers 40 hours with a diverse schedule (4 days 7AM–4PM or 8AM–5PM, plus one 11AM–8PM day). Base pay is $14.00–$15.00 per hour with commissions and 3 weeks of paid training.