Government Collection Specialist - 07.06.2026 CF

The CBE Group, Inc.; Cedar Falls (IA); On-site; USD 24,438 - 31,684; Full time

Benefits offered by this job

Paid training program

Monthly commission opportunity

Job summary

The CBE Group, Inc. in Cedar Falls is seeking a Government Collection Specialist to engage with consumers in a fast-paced call center setting. This position involves handling 100–150 calls daily, providing exceptional customer service, and resolving debt collection issues while adhering to all relevant laws.

Successful candidates will have a high school diploma or GED and must possess effective communication and problem-solving skills. The role offers a competitive wage and a structured training program.

Qualifications

• High school diploma or GED required.
• U.S. citizenship or 3-year legal residence.
• Strong problem-solving and communication skills.

Responsibilities

• Provide customer service on inbound and outbound calls.
• Resolve consumer accounts using structured call flow.
• Review performance statistics and meet productivity expectations.

Skills

Effective listening skills

Problem-solving skills

Communication skills

Teamwork

Motivation and engagement

Education

High school diploma or GED

Job description

Government Collection Specialist

CBE Companies is seeking a Government Collection Specialist to begin on Monday, July 6, 2026. The role involves working in a fast‑paced call center (or remote) environment, handling 100–150 calls per day while providing high‑quality customer service, resolving debt collection matters, and complying with all state and federal debt‑collection laws.

Responsibilities

• Provide excellent customer service to consumers and third parties on both inbound and outbound calls.
• Work with consumers to resolve their accounts, using a structured call flow to guide each interaction.
• Locate and verify consumer contact information.
• Implement client‑required changes efficiently and accurately.
• Review daily performance statistics and meet productivity, schedule adherence, and quality expectations.
• Collaborate with management on personal growth, improvement, and career development.
• Work positively and collaboratively with co‑workers to maintain a competitive and fun work environment.

Qualifications

• High school diploma or GED required.
• U.S. citizenship or 3‑year legal residence.
• Effective listening, problem‑solving, and communication skills.
• Motivated, engaged, disciplined, personable, competitive, and reliable.
• Ability to work in a team‑oriented, competitive environment.
• Background check and drug testing required.

General Information

Location: Cedar Falls, Iowa
Hours: Monday–Friday, four shifts a week (8a.m.–430p.m. or 1030a.m.–7p.m.)
Employment Type: Full time
Remote Option: Not available
Training: 3‑week paid training program
Wage: $17.74–$23.00 per hour
Commission: Average $1,250 monthly (additional to hourly pay, available after first month)

CBE Companies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including pregnancy), sexual orientation, national origin, gender, genetic information, disability, veteran status, or other protected categories in accordance with applicable federal, state, and local laws. Background check and drug testing required.