Collections & Customer Service Agent — In-Office + Commission

The CBE Group, Inc.; Cedar Falls (IA); Presencial; USD 29 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

3 weeks paid training

Base pay + commissions

In-office environment

Flexible schedules

Resumo da oferta

The CBE Group, Inc. in Cedar Falls, IA is hiring a Customer Service/Collections Agent for an in-office, 40-hour week. Shifts include 4 days of 7am-4pm or 8am-5pm and 11am-8pm for a flexible schedule.

Base pay of $14.00–$15.00 per hour plus commissions; 3 weeks of paid training offered. The role emphasizes ethical account resolution and strong customer communication. We value self-starters with attention to detail and a customer-service mindset.

Qualificações

• 18+ years of age.
• HS diploma or GED or equivalent.
• 9+ months of work history; customer service preferred.
• Computer and typing skills required.

Responsabilidades

• Assist consumers to resolve accounts ethically, legally and professionally.
• Meet productivity and call quality standards set by the company.
• Learn processes and adapt to schedule adherence and compliance expectations.

Conhecimentos

Customer service

Communication

Persuasion

Negotiation

Attention to detail

Formação académica

High School Diploma or GED

Descrição da oferta de emprego

The CBE Group, Inc. in Cedar Falls, IA is hiring a Customer Service/Collections Agent for an in-office, 40-hour week. Shifts include 4 days of 7am-4pm or 8am-5pm and 11am-8pm for a flexible schedule.

Base pay of $14.00–$15.00 per hour plus commissions; 3 weeks of paid training offered. The role emphasizes ethical account resolution and strong customer communication. We value self-starters with attention to detail and a customer-service mindset.