Collections & Customer Service Rep I

United Consumer Financial Services Company; Westlake (OH); On-site; USD 22,000 - 25,000; Full time

Job summary

United Consumer Financial Services Company in Westlake, OH seeks a Customer Service Representative I to be the first contact for customers with overdue accounts. This role blends service excellence with debt recovery, aiming to meet collection targets while delivering positive customer experiences.

The position offers an hourly pay range of $16-$18 plus commissions. Schedule: Monday–Friday with a rotating Saturday.

Qualifications

• Local or willing to relocate to the Westlake, OH area.
• High school diploma required.
• 1 year of collection experience.
• 1 year of call center experience.
• Knowledge of billing and collections procedures.
• Pass Inbound Skills Assessment Test/Acceptable Keystrokes.

Responsibilities

• Manage inbound calls from customers regarding account status, payments, and disputes.
• Provide accurate information about balances, due dates, and payment options.
• Identify delinquent accounts and initiate appropriate collection actions.
• Document all customer interactions in CRM systems.
• Schedule one-time or recurring payments via EFT or credit/debit cards.
• Resolve customer complaints with empathy and professionalism.
• Respect FDCPA requirements in collection conversations.
• Review voicemails and return calls within 24 hours or next business day.

Skills

Customer service

Debt collection

Call center

Billing knowledge

Education

High school diploma

Tools

AS400

Castle Dialer

CRM systems

Third-party payment platforms

Job description

United Consumer Financial Services Company in Westlake, OH seeks a Customer Service Representative I to be the first contact for customers with overdue accounts. This role blends service excellence with debt recovery, aiming to meet collection targets while delivering positive customer experiences.

The position offers an hourly pay range of $16-$18 plus commissions. Schedule: Monday–Friday with a rotating Saturday.