Collections CSR: Outbound Calls & AR Support

Tews Company; Town of Florida (NY); On-site; USD 23,000 - 32,000; Full time

Job summary

TEWS is seeking a CONTRACT-OPPORTUNITY for a Customer Service Representative in its COLLECTIONS department. The role focuses on managing accounts receivable, proactively contacting customers on overdue invoices, and resolving discrepancies with cross-department collaboration.

Ideal candidates have 3+ years in customer service, collections, or AR, strong phone etiquette, and solid Excel/Outlook skills. This contract position offers $20/hour and an emphasis on customer-first service and

Qualifications

• 3+ years of experience in customer service, collections, or AR roles.
• Excellent written and verbal communication skills with strong phone etiquette.
• Working knowledge of MS Excel and Outlook.
• Outstanding time management and organizational skills.
• A positive, persistent attitude with a customer-first mindset.

Responsibilities

• Monitor and manage accounts receivable balances for your assigned accounts.
• Proactively initiate outbound calls to follow up on outstanding invoices.
• Resolve discrepancies and invoice issues by collaborating across departments.
• Research and respond promptly to customer inquiries with professionalism.
• Document all collection efforts and maintain updated account records.

Skills

Customer service

Collections

AR experience

Tools

MS Excel

Outlook

Job description

TEWS is seeking a CONTRACT-OPPORTUNITY for a Customer Service Representative in its COLLECTIONS department. The role focuses on managing accounts receivable, proactively contacting customers on overdue invoices, and resolving discrepancies with cross-department collaboration.

Ideal candidates have 3+ years in customer service, collections, or AR, strong phone etiquette, and solid Excel/Outlook skills. This contract position offers $20/hour and an emphasis on customer-first service and