AR Collections Analyst

Insight Global; Odessa (FL); On-site; USD 45,000 - 60,000; Full time

Job summary

Insight Global is looking for an experienced Accounts Receivable (AR) Collector in Odessa, Florida. The successful candidate will have at least three years of AR collection experience and demonstrate strong communication skills. You’ll be responsible for proactively managing overdue balances, processing payments, and resolving billing issues to tackle a significant backlog of AR challenges.

This is a crucial role requiring a self-starter with excellent organizational skills, capable of enhancing processes and improving collections performance.

Qualifications

• Minimum of three years of AR collection experience.
• Strong verbal and written communication skills.
• Proficiency in Excel for creating collections summaries.
• Experience in identifying and escalating AR issues.

Responsibilities

• Proactively follow up on overdue balances using credit holds.
• Process payment applications and resolve discrepancies.
• Manage daily batch invoicing processes.
• Address backlog of unresolved AR issues.

Skills

AR collection experience

Strong communication skills

Proficiency in Excel

Experience with ERP systems

Tools

Syspro

Job description

Job Description

Minimum of three years of AR collection experience.

Strong verbal and written communication skills, with the ability to hold customers accountable for payments.

Proficiency in Excel, particularly for creating aging collections summaries and reports.

Experience with ERP systems (Syspro experience is a plus, but not required).

Experience in identifying and escalating AR issues when necessary.

The ideal candidate is a seasoned Accounts Receivable (AR) Collector with at least three years of experience, possessing strong tenacity, organizational skills, and a keen attention to detail.

This role is crucial for addressing a significant backlog of AR issues. The successful candidate will be a self‑starter, solution‑oriented, and not afraid to pick up the phone to resolve delinquent accounts. This requires a self‑starter who can take ownership of a non‑ideal state and improve it.

Responsibilities

Collections (70%): Proactively follow up on overdue balances, utilizing credit holds and internal escalations effectively to incentivize customer payments. This involves working with large, sometimes difficult, multinational customers and resolving complex billing issues.

Payment Applications (25%): Process payment applications, including identifying and resolving discrepancies like skipped invoices or short pays, and immediately following up with customers when issues arise.

Billing (5%): Manage daily batch invoicing processes, utilizing automation tools, and distributing invoices to customers.

AR Cleanup: Tackle a significant backlog of unresolved AR issues, including writing off small balances and tidying up accounts.

Key Performance Indicators (KPIs)

• Days Sales Outstanding (DSO)
• Improvement in delinquent aging buckets (e.g., 90+ days)