AR/Collections Specialist

Insight Global; City of Pewaukee (WI); On-site; USD 27,552 - 31,684; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k retirement account access with employer matching

Job summary

Insight Global in City of Pewaukee is seeking an AR/Collections Specialist to provide support within the Accounts Receivable team. This role involves performing collections activities, managing customer accounts, and providing AR administrative support while adapting to changing team priorities.

The ideal candidate will have experience in AR or collections, strong attention to detail, and proficiency with Microsoft Office and ERP systems. Competitive compensation of $20-23/hr includes benefits from the first day of employment.

Qualifications

• Experience in Accounts Receivable, collections, or administrative support preferred.
• Strong attention to detail and ability to manage high-volume, repetitive work.
• Excellent organization, communication, and follow-through.

Responsibilities

• Perform collections activities and follow up on past-due balances.
• Maintain accurate documentation of customer interactions.
• Process customer credit applications and set up accounts.

Skills

Attention to detail

Communication skills

Organization

Ability to multitask

Tools

Microsoft Excel

Microsoft Outlook

ERP systems

Job description

Schedule: Monday–Friday, 8:00 AM – 5:00 PM

Job Type: 3 Month Contract to Hire

Interview Process: 2 rounds

Start Date: ASAP

Overview

The AR/Collections Specialist provides cross-functional support within the Accounts Receivable team, helping maintain operational continuity across multiple business units. This role focuses on collections, customer account setup and maintenance, and general AR administrative support, while adapting to shifting team priorities.

Key Responsibilities

Collections & Account Management

• Perform collections activities and follow up on past-due balances via phone and email
• Maintain accurate documentation of all customer interactions in the ERP system
• Research and resolve billing discrepancies and account issues
• Monitor aging reports and escape high‑risk accounts as needed

Customer Setup & Maintenance

• Process customer credit applications and set up accounts in the ERP system
• Maintain and update customer information (billing details, contacts, tax info, etc.)
• Ensure accuracy, completeness, and compliance with internal procedures
• Organize and maintain electronic customer records

Administrative Support

• Assist with payment processing, billing, and mail distribution
• Manage shared inboxes and maintain organized communication records
• Support data cleanup, audits, and process improvement initiatives
• Provide flexible support across the AR team as needed

Qualifications

• Experience in Accounts Receivable, collections, or administrative support preferred
• Strong attention to detail and ability to manage high-volume, repetitive work
• Excellent organization, communication, and follow-through
• Proficiency with Microsoft Office (especially Excel and Outlook) and ERP systems
• Ability to multitask and adapt to changing priorities

Ideal Candidate

Highly organized and detail-oriented, with the ability to balance multiple responsibilities across business units. Comfortable handling customer communications while maintaining accuracy and efficiency in a fast-paced environment.

Compensation

Compensation: $20-23/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.