Collections Coordinator

Loews Hotels & Co; Nashville (TN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health & wellness benefits

401(k) with company match

Paid time off (Sick, Vacation, and Hol

Bereavement leave

Pet bereavement

Training & development

Tuition reimbursement

Pet insurance

Team member hotel rates

Job summary

Loews Hotels & Co is seeking a Collections Coordinator to support billing, credit, and collections for a portfolio of properties across North America. You will partner with Sales, Events, Finance teams to manage credit risk and ensure timely payments according to contracts.

The role requires strong customer service, attention to detail, and knowledge of the order-to-cash process, with PCI compliance and confidentiality in handling financial data.

Qualifications

• Minimum 2 years of billing and accounting/collections experience.
• 1-2 years customer-facing work experience in hospitality or finance environment.
• Ability to maintain confidentiality and communicate effectively both written and verbally.
• Ability to organize workload, adapt quickly to change, and deliver under deadlines.
• Proficiency with standard spreadsheet functions using Microsoft Office

Responsibilities

• Creates client master accounts in hotel property management system.
• Reviews all group sales and catering contracts to confirm financial terms, concessions, and payment schedules.
• Invoices advance deposits timely in accordance with contractual terms.
• Collects payment of advance deposit invoices in accordance with contractual terms.
• Completes invoicing, collections, and activity tracking logs via Smartsheet tools.
• Applies payments made by credit card in the hotel property management system daily.
• Researches account disputes and resolves billing discrepancies with group billing coordinators and hotel operation teams.
• Maintains the Accounts Receivable Aging for their assigned hotel locations.
• Provides collection status updates to hotel and shared service leaders.
• Leads monthly meetings with hotel leaders to review aged receivables, collection progress, and upcoming group business.
• Provides required reporting to hotel leaders in support of cash flow forecasting.
• Participates in continuous improvement and transformation initiatives within the department.
• Attends mandatory training sessions and meetings.
• Performs other duties as assigned.

Skills

Billing & Collections

Customer Service

Attention to Detail

Relationship Building

Communication

Education

HS Diploma or GED

Tools

Smartsheet

PMS (Opera)

Job description

Who We Are

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here

you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer

• Competitive health & wellness benefits, 401(k) & company match


• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement


• Training & Development opportunities, career growth


• Tuition Reimbursement


• Pet Insurance


• Team Member Hotel Rates, other discounts, perks and more

What We're Looking For

The Collections Coordinator supports the billing, credit, and collections function within a high-volume shared services environment serving a portfolio of hotel properties across North America. This role partners closely with hotel Sales, Events, Finance teams, and clients to manage credit risk, reduce outstanding receivables, and minimize bad debt exposure while maintaining positive customer relationships. Responsible for collecting advance deposits and direct-billed receivables, the Coordinator ensures timely payments and maintains accurate documentation of collection activities in accordance with contractual terms. Success in this role requires strong customer service, attention to detail, and a thorough understanding of the order-to-cash process. The position also upholds PCI compliance, confidentiality standards, accounting best practices, and established performance goals.

Who You Are

• A relationship builder with a dynamic approach to developing connections


• A continually curious forward thinker who loves to find creative solutions


• A team builder with the ability to establish a strong following


• Comfortable with taking the lead in a variety of settings


• Collaborator who excels in an exciting, ever-evolving environment


• Veterans and military spouses are encouraged to apply

What You Will Do

• Creates client master accounts in hotel property management system


• Reviews all group sales and catering contracts to confirm financial terms, concessions, and payment schedules, ensuring that billing and collection protocols are accurately identified in the meetings and events technology platforms and executed as contracted with the client


• Invoices advance deposits timely in accordance with contractual terms to ensure timely remittances by clients by established due dates


• Collects payment of advance deposit invoices in accordance with contractual terms


• Collects payment of invoices for services rendered for meetings and events Completes invoicing, collections, and activity tracking logs via Smartsheet tools


• Applies payments made by credit card in the hotel property management system on a daily basis


• Able to research account disputes and resolve billing discrepancies by working with the group billing coordinators and hotel operation teams


• Maintains the accuracy of the Accounts Receivable Aging for their assigned hotel locations


• Provides collection status updates to hotel and shared service leaders


• Leads monthly meetings with hotel leaders to review aged receivables, collection progress, and upcoming group business


• Provides required reporting to hotel leaders in support of cash flow forecasting for their assigned hotel locations


• Participates and supports continuous improvement and transformation initiatives and projects within the department as well as cross-functional partnerships


• Regular attendance in conformance with standards


• May be required to work varying schedules to reflect business needs


• Required to attend all mandatory training sessions and meetings


• Perform other duties as assigned

Your Qualifications Include

• Minimum 2 years of billing and accounting/collections experience. HS Diploma or GED equivalent preferred


• 1-2 years customer-facing work experience in hospitality or finance environment


• Ability to work cooperatively with others, maintain confidentiality, and communicate effectively both written and verbally


• Ability to organize workload, adapt quickly to change, and deliver under the pressure of deadlines


• Ability to perform both standard and intermediate spreadsheet functions using Microsoft Office