Hospitality Collections & AR Coordinator

Loews Hotels & Co

Franklin (TN)

On-site

USD 42,000 - 65,000

Full time

9 days ago

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Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Job summary

Loews Hotels & Co is seeking a Collections Coordinator to support billing, credit and collections for a portfolio of North America properties. You will work with Sales, Events, Finance, and clients to manage terms, deposits, and receivables while upholding PCI compliance and confidentiality.

Strong customer service, attention to detail and knowledge of Excel and Smartsheet are essential for success in a dynamic, high-volume environment.

Qualifications

Minimum 2 years of billing and accounting/collections experience.
HS Diploma or GED equivalent preferred.
Experience in hospitality or finance environment is a plus.
Ability to maintain confidentiality and meet deadlines.
Proficient with standard spreadsheet functions (Microsoft Excel).

Responsibilities

Creates client master accounts in hotel property management system.
Reviews group sales and catering contracts to confirm financial terms and payment schedules.
Invoices advance deposits timely per contractual terms.
Collects payment of advance deposits invoice in accordance with terms.
Collects payment of invoices for services rendered for meetings and events.
Completes invoicing, collections, and activity tracking logs via Smartsheet.
Applies payments made by credit card in the hotel PMS daily.
Researches account disputes and resolves billing discrepancies with coordinators and hotel operations.
Maintains Accounts Receivable Aging accuracy for assigned locations.
Provides collection status updates to hotel and shared service leaders.