Collections Coordinator

Loews Hotels, LLC.; Nashville (TN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Tuition reimbursement

Pet insurance

Hotel discounts

Job summary

Loews Hotels & Co is seeking a Collections Coordinator to support billing, credit, and collections for a high-volume shared services environment across North America. You will work closely with hotel Sales, Events, and Finance to manage credit risk, deposits, and accurate documentation while upholding PCI and confidentiality standards.

The ideal candidate will have strong customer service skills, attention to detail, and a solid understanding of the order-to-cash process, with 2+ years in

Qualifications

• Minimum 2 years of billing and accounting/collections experience.
• 1-2 years customer-facing work experience in hospitality or finance.
• Ability to maintain confidentiality and communicate effectively in writing and verbally.
• Ability to organize workload, adapt quickly to change, and meet deadlines.
• Proficient in standard spreadsheet functions (MS Excel).

Responsibilities

• Create client master accounts in the hotel property management system.
• Review group sales and catering contracts for financial terms and payment schedules.
• Invoice advance deposits and ensure timely remittance by clients.
• Collect payments for advance deposits and services rendered.
• Complete invoicing, collections, and activity tracking in Smartsheet.
• Apply credit card payments in the PMS daily.
• Research disputes and resolve billing discrepancies with teams.
• Maintain Accounts Receivable Aging accuracy for assigned locations.
• Provide collection status updates to hotel and shared service leaders.
• Lead monthly meetings to review aged receivables and cash flow impacts.
• Provide reporting to hotel leaders for cash flow forecasting.
• Support continuous improvement projects within the department.

Skills

Relationship building

Forward thinking

Team leadership

Lead in varied settings

Collaboration

Customer service

Attention to detail

Communication

Education

High School Diploma or GED

Tools

Smartsheet

Hotel property management system

Job description

Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio of hotels and resorts in the United States. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their "uniquely local" community in order to curate exciting, approachable and local travel experiences for guests.

Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

• Competitive health & wellness benefits, 401(k) & company match

• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement

• Training & Development opportunities, career growth

• Tuition Reimbursement

• Pet Insurance

• Team Member Hotel Rates, other discounts, perks and more

What We're Looking For:

The Collections Coordinator supports the billing, credit, and collections function within a high-volume shared services environment serving a portfolio of hotel properties across North America. This role partners closely with hotel Sales, Events, Finance teams, and clients to manage credit risk, reduce outstanding receivables, and minimize bad debt exposure while maintaining positive customer relationships. Responsible for collecting advance deposits and direct-billed receivables, the Coordinator ensures timely payments and maintains accurate documentation of collection activities in accordance with contractual terms. Success in this role requires strong customer service, attention to detail, and a thorough understanding of the order-to-cash process. The position also upholds PCI compliance, confidentiality standards, accounting best practices, and established performance goals.

Who You Are:

• A relationship builder with a dynamic approach to developing connections

• A continually curious forward thinker who loves to find creative solutions

• A team builder with the ability to establish a strong following

• Comfortable with taking the lead in a variety of settings

• Collaborator who excels in an exciting, ever-evolving environment

• Veterans and military spouses are encouraged to apply

What You Will Do:

• Creates client master accounts in hotel property management system

• Reviews all group sales and catering contracts to confirm financial terms, concessions, and payment schedules, ensuring that billing and collection protocols are accurately identified in the meetings and events technology platforms and executed as contracted with the client

• Invoices advance deposits timely in accordance with contractual terms to ensure timely remittances by clients by established due dates

• Collects payment of advance deposit invoices in accordance with contractual terms

• Collects payment of invoices for services rendered for meetings and events Completes invoicing, collections, and activity tracking logs via Smartsheet tools

• Applies payments made by credit card in the hotel property management system on a daily basis

• Able to research account disputes and resolve billing discrepancies by working with the group billing coordinators and hotel operation teams

• Maintains the accuracy of the Accounts Receivable Aging for their assigned hotel locations

• Provides collection status updates to hotel and shared service leaders

• Leads monthly meetings with hotel leaders to review aged receivables, collection progress, and upcoming group business

• Provides required reporting to hotel leaders in support of cash flow forecasting for their assigned hotel locations

• Participates and supports continuous improvement and transformation initiatives and projects within the department as well as cross-functional partnerships

• Regular attendance in conformance with standards

• May be required to work varying schedules to reflect business needs

• Required to attend all mandatory training sessions and meetings

• Perform other duties as assigned

Your Qualifications Include:

• Minimum 2 years of billing and accounting/collections experience. HS Diploma or GED equivalent preferred

• 1-2 years customer-facing work experience in hospitality or finance environment

• Ability to work cooperatively with others, maintain confidentiality, and communicate effectively both written and verbally

• Ability to organize workload, adapt quickly to change, and deliver under the pressure of deadlines

• Ability to perform both standard and intermediate spreadsheet functions using Microsoft Office