Collections & Client Solutions Specialist I

Truist; Winston-Salem (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k plan

Vacation time & sick days

Job summary

Truist in Winston-Salem, NC is seeking a Collections Specialist to collect delinquent accounts in accordance with policies while delivering exceptional client service and maintaining integrity.

The role requires strong communication skills, ability to work in a fast-paced environment, and flexibility for overtime as needed. Comprehensive benefits are provided including health, retirement, and paid time off.

Qualifications

• Strong verbal and written communication skills required.
• Basic computer skills required.
• Ability to perform in a fast paced, dynamic environment.
• Flexibility to work overtime as needed.

Responsibilities

• Achieve performance expectations for collection efforts based on goals.
• Provide cure plans and negotiate payment arrangements.
• Disclose accurate account information professionally.
• Maintain client communications with high professionalism and integrity.
• Handle accounts per established procedures and scripts.
• Document collection efforts in system records.
• Process payments, transactions, and workflows.
• Complete CBT courses accurately and timely.

Skills

Strong verbal and written comms

Basic Computer skills

Ability to work flexible schedule

Fast-paced environment experience

Education

High school diploma or equivalent

Job description

Truist in Winston-Salem, NC is seeking a Collections Specialist to collect delinquent accounts in accordance with policies while delivering exceptional client service and maintaining integrity.

The role requires strong communication skills, ability to work in a fast-paced environment, and flexibility for overtime as needed. Comprehensive benefits are provided including health, retirement, and paid time off.