Client Solutions Specialist I — Collections Professional

Truist; Lumberton (NC); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan

Paid vacation and holidays

Job summary

Truist seeks a Collections Specialist I to manage delinquent accounts, negotiate payment plans, and document collection activities. The role emphasizes adherence to policies with a focus on accuracy and customer service.

The candidate will work from the United States with a regular shift, supporting client remediation efforts and contributing to team goals. A high school diploma and 1–2 years of collections experience are preferred.

Qualifications

• Minimum 1–2 years of collections experience.
• Strong verbal and written communication skills.
• Basic computer literacy and ability to navigate systems.

Responsibilities

• Achieve performance targets for collection efforts based on individual goals.
• Provide cure plans and negotiate payment arrangements to cure delinquency.
• Disclose relevant account information professionally and accurately.
• Maintain client communications with professionalism and integrity, adhering to compliance.
• Work accounts per established procedures and documentation standards.
• Assist less experienced teammates with difficult accounts and calls.
• Document all collection efforts in the system per policies.

Skills

collections experience

verbal and written communication

basic computer skills

flexible schedule

regulatory compliance knowledge

Education

High school diploma or equivalent

Job description

Truist seeks a Collections Specialist I to manage delinquent accounts, negotiate payment plans, and document collection activities. The role emphasizes adherence to policies with a focus on accuracy and customer service.

The candidate will work from the United States with a regular shift, supporting client remediation efforts and contributing to team goals. A high school diploma and 1–2 years of collections experience are preferred.