Client Solutions Specialist I - Collections & Customer Care

Truist; Boca Raton (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical benefits

Dental and vision benefits

401k plan

Paid time off

Job summary

Truist in Boca Raton, FL is seeking a collection specialist to manage delinquent accounts and provide exceptional client service. The role involves negotiating payment plans, documenting efforts, and adhering to all policies and procedures while maintaining professional communication with clients.

The position requires strong verbal and written communication skills, basic computer proficiency, and the ability to thrive in a fast-paced environment.

Qualifications

• High school diploma or equivalent education and related training or experience.
• Strong verbal and written communication skills.
• Basic computer skills and ability to work in a fast-paced environment.

Responsibilities

• Achieve performance expectations for collection efforts based on goals and metrics.
• Provide cure plans and negotiate payment arrangements to cure delinquency.
• Disclose account information accurately and professionally.
• Manage client communications with professionalism and integrity, adhering to compliance.

Skills

Verbal communication

Written communication

Basic computer skills

Work in fast-paced environment

Overtime flexibility

Education

High school diploma or equivalent

Job description

Truist in Boca Raton, FL is seeking a collection specialist to manage delinquent accounts and provide exceptional client service. The role involves negotiating payment plans, documenting efforts, and adhering to all policies and procedures while maintaining professional communication with clients.

The position requires strong verbal and written communication skills, basic computer proficiency, and the ability to thrive in a fast-paced environment.