Strategic Collections & Client Solutions II

Truist Financial; Richmond (VA); On-site; USD 46,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k plan

Paid vacation

Paid sick leave

Paid holidays

Job summary

Truist Financial in Richmond, VA seeks a results-driven Collections Specialist to collect delinquent accounts following established strategies while upholding policies and delivering excellent client service.

You will negotiate payment arrangements, document efforts, and collaborate with teammates; role requires strong communication and knowledge of regulatory requirements surrounding collections.

Qualifications

• High school diploma or equivalent education and related training or experience.
• One to two years of collections experience.
• Strong verbal and written communication skills.
• Strong understanding of regulatory requirements surrounding collections.
• Ability to work flexible schedule, including overtime as needed.
• Bilingual and call center experience preferred.

Responsibilities

• Achieve performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., a minimum calls per day, contact percentage, promises/calls ratio, promises kept.
• Provide Clients cure plans and negotiate payment arrangements to cure delinquency, evaluating ability and willingness to pay and accordance with all policies, procedures, guidelines, and training.
• Disclose all relevant account information to customers accurately, professionally, and in a positive manner.
• Manage client communications and provide accurate account detail and information with a high level of professionalism and integrity, while following all required compliance and quality expectations.
• Work accounts thoroughly according to established procedures (including contact attempts, required letters, etc.)
• Assist less experienced teammates with more difficult collection accounts and client calls.
• Document all collection efforts in the system of record for each assigned account in accordance with established policies, procedures, and guidelines, which may include relevant system codes.
• Execute on the established call scripts documented in training, policies, procedures, and guidelines.
• Achieve acceptable call monitoring scores in each call category.
• Provide clients with cure plans options as well loan modifications when appropriate according to policy procedure, and guidelines.
• Communicate regularly with the Client Default Leaders pertaining to repossessions, potential loss, inquires, complaints, and other calls that require special handling.
• Accurately process payments, transactions, and workflows.
• Complete all required Computer Based Training (CBT) courses accurately and timely.

Skills

Communication skills

Basic computer skills

Regulatory knowledge

Flexibility with schedule

Bilingual

Education

High school diploma or equivalent education and related training or experience

Job description

Truist Financial in Richmond, VA seeks a results-driven Collections Specialist to collect delinquent accounts following established strategies while upholding policies and delivering excellent client service.

You will negotiate payment arrangements, document efforts, and collaborate with teammates; role requires strong communication and knowledge of regulatory requirements surrounding collections.