Client Solutions Specialist I - Collections & Service

Truist; Charleston (WV); On-site; USD 46,000 - 51,000; Full time

Benefits offered by this job

Benefits package

Job summary

Truist is seeking a Regular full-time Collections Specialist to collect delinquent accounts in the United States. The role emphasizes exceptional client service, transparent communication, and adherence to policies and guidelines.

Responsibilities include negotiating payment arrangements, documenting all interactions, and achieving performance metrics, with the ability to work a flexible schedule and overtime as needed. Benefits are provided for eligible employees.

Qualifications

• High school diploma or equivalent education and related training or experience.
• Strong verbal and written communication skills.
• Basic Computer skills.
• Ability to perform in a fast paced, highly dynamic environment.
• Ability to work flexible schedule, including overtime as needed.

Responsibilities

• Achieve performance expectations for collection efforts for assigned accounts based upon individual goals and objectives.
• Provide Clients cure plans and negotiate payment arrangements to cure delinquency.
• Disclose all relevant account information to Clients accurately, professionally, and in a positive manner.
• Manage client communications and provide accurate account detail and information with professionalism and integrity.
• Work accounts according to established procedures and document all collection efforts in the system of record.

Skills

Communication

Bilingual

Education

High school diploma or equivalent

Job description

Truist is seeking a Regular full-time Collections Specialist to collect delinquent accounts in the United States. The role emphasizes exceptional client service, transparent communication, and adherence to policies and guidelines.

Responsibilities include negotiating payment arrangements, documenting all interactions, and achieving performance metrics, with the ability to work a flexible schedule and overtime as needed. Benefits are provided for eligible employees.