Client Solutions & Collections Specialist

Truist; Winterville (NC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Paid holidays

Job summary

Truist in Winterville, NC is seeking a Regular collections associate to recover delinquent accounts while delivering excellent client service. You will follow approved strategies, document efforts, and negotiate payment plans with a focus on accuracy and compliance.

The role requires RAC collections experience, strong communication skills, and the ability to work in a fast-paced environment with overtime as needed. This full-time position includes comprehensive benefits.

Qualifications

• High school diploma or equivalent education and related training or experience
• Strong verbal and written communication skills
• Basic Computer skills
• Ability to perform in a fast paced, highly dynamic environment.
• Ability to work flexible schedule, including overtime as needed.

Responsibilities

• Achieve performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., a minimum calls per day, contact percentage, promises/calls ratio, promises kept.
• Provide Clients cure plans and negotiate payment arrangements to cure delinquency, evaluating ability and willingness to pay and accordance with all policies, procedures, guidelines, and training.
• Disclose all relevant account information to Clients accurately, professionally, and in a positive manner.
• Manage client communications and provide accurate account detail and information with an elevated level of professionalism and integrity, while following all required compliance and quality expectations.
• Work accounts thoroughly according to established procedures (including contact attempts, required letters, etc.)
• Document all collection efforts in the system of record for each assigned account in accordance with established policies, procedures, and guidelines, which may include relevant system codes.
• Execute on the established call scripts documented in training, policies, procedures, and guidelines.
• Achieve acceptable call monitoring scores in each call category.
• Communicate regularly with the Client Default Leaders pertaining to repossessions, potential loss, inquires, complaints, and other calls that require special handling.
• Accurately process payments, transactions, and workflows.
• Complete all required Computer Based Training (CBT) courses accurately and timely.

Skills

Strong communication skills

Basic computer skills

Fast-paced environment adaptability

Overtime flexibility

Education

High school diploma or equivalent

Job description

Truist in Winterville, NC is seeking a Regular collections associate to recover delinquent accounts while delivering excellent client service. You will follow approved strategies, document efforts, and negotiate payment plans with a focus on accuracy and compliance.

The role requires RAC collections experience, strong communication skills, and the ability to work in a fast-paced environment with overtime as needed. This full-time position includes comprehensive benefits.