Collections Champion: Resolve Accounts & Support Members

OnPath Credit Union; Mandeville (LA); In loco; USD 29.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive compensation

Benefits package (Medical, Dental,Life

401(K) Plan

Descrizione del lavoro

OnPath Credit Union in Mandeville, LA is seeking an Account Resolution Advocate (Collections) to help members resolve delinquencies and achieve financial goals. You will build relationships, offer personalized solutions, and apply problem-solving skills to establish win-win payment arrangements.

This on-site role requires strong communication, data entry accuracy, and knowledge of collection practices. You will work with team members to meet recovery targets while maintaining member trust and a

Competenze

• Six months to two years of collection/related experience.
• High school diploma or GED.
• Proficiency with database software and MS Office.

Mansioni

• Initiates and administers collection actions on delinquent accounts and negotiates payment arrangements.
• Documents all actions in the collection package to maintain data integrity.
• Negotiates and coordinates payment arrangements and workout agreements with members.
• Reviews accounts for due diligence and recommends repossession/charge-off per policy.
• Maintains knowledge of laws and uses skip tracing tools to locate members.
• Ensures confidentiality of member information.
• Works with the team to meet collection goals.

Conoscenze

Customer service

Relationship building

Communication skills

Sales driven

Formazione

High school diploma or GED

Strumenti

MS Office

Descrizione del lavoro

OnPath Credit Union in Mandeville, LA is seeking an Account Resolution Advocate (Collections) to help members resolve delinquencies and achieve financial goals. You will build relationships, offer personalized solutions, and apply problem-solving skills to establish win-win payment arrangements.

This on-site role requires strong communication, data entry accuracy, and knowledge of collection practices. You will work with team members to meet recovery targets while maintaining member trust and a